RATIONAL Technical Services GmbH | Germany | 86xxx Landsberg am Lech | Permanent position | Full time / Home office | Published since: 23.06.2026 on stepstone.de
Service Operations Manager Field Actions (m/f/d)
Service Operations Manager (m/w/d) Your use makes service life Initial identification: 16152 RATIONAL is a global market and technology leader when it comes to intelligent kitchen equipment and digital products. The target? Our customers in the kitchens of this world offer the highest possible benefits. Meanwhile, we are more than 2,800 employees worldwide and want to grow further. With talents that make the difference. In this key role, you will ensure that our field actions are implemented efficiently worldwide, from planning to voting to successful implementation and transparency in reporting. You are the central interface between technology, processes and markets, and you contribute significantly to service quality and customer satisfaction. .
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Your tasks • Your profile • What we offer
Independent management of our proactive service actions in the field Coordination of all necessary measures with internal interfaces Definition and voting of required documents including the control of the creation Close coordination of market communication with product management and market support Control of technical field actions as projects in JIRA and Salesforce Proactive tracking of project stands as well as quick clarification of obstacles Creation of regular reports on the progress of field actions Insertion into a perspective key user role for JIRA and Salesforce
Technical knowledge, e.g. through technical training, further training for technicians or technical studies Experience in project management Ability to effectively network and control different interfaces Secure handling of SAP, Salesforce and JIRA as well as very good MS Office skills (especially Excel) Very good communication skills in German and English
38-hour week and 30 days holiday Flexible working hours and mobile work Attractive, performance-oriented remuneration and other financial services Excellent operating restaurant and food grant EGYM Wellpass and bicycle leasing Compatibility of work and family, for example, by RATIONAL child holiday care Team events, summer festival and Christmas celebration Possibility of internal and external training ... and there are many more. .
Location
 | RATIONAL Technical Services GmbH | |
| 86899 Landsberg am Lech | ||
| Germany |
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