CRM & Loyalty Manager (m/f/d)

Surely you know us from your own wardrobe: s.Oliver, comma, QS, LIEBESKIND BERLIN and COPENHAGEN STUDIOS - all these are brands of the S.OLIVER GROUP. For over 50 years always in fashion. Inspired by the entrepreneurial spirit of our founder Bernd Freier, we go confidently into the future. We make decisions quickly and consistently and actively shape our company as well as the fashion industry: with passion, team spirit, expertise and innovation joy. We are looking for new talents to share our enthusiasm for fashion and to help shape the future success of the S.OLIVER GROUP. Create! Don't hesitate.

• Be part of our team and responsible for the design, implementation and control of national and international CRM and Loyalty campaigns for our end customers: in close cooperation with our digital and retail teams
• As an expert:in your area, you know which triggers you need to implement along the Omnichannel customer journey to further strengthen the binding of our loyal customers, to develop new customers to existing customers and to regain vulnerable customers
• As an interface between e-commerce, marketing, retail and IT, you drive the technical and conceptual development of the Loyalty program as a key user
• You go into regular exchanges with our customers, analyze the needs and design necessary benefits that are reflected in the KPIs and above all in emotional customer loyalty
• In close cooperation with our Category and Channel Managers (m/w/d) as well as our Analytics Team, you identify possible customer needs to ensure a personalized customer response
• You have a successfully completed degree in business management, e-commerce, marketing, or a comparable career and you are passionate about end customer communication
• You bring multi-year professional experience in CRM and campaign management, as well as marketing expertise
• Communication in German and English is not a problem for you and with your high self-motivation you put others in
• You want to implement your ideas proactively with the latest technical set-up
• Depending on the motto ''the customer is king'' our customers are in focus and you bring a high level of service orientation with you
• attractive employee discount
• Cost of public transport
• in-house health studio s.O Gym and other sports
• flexible working time models (place + time)
• comprehensive training offer incl. LinkedIn Learning
• structure development paths (expert and guide track)
• occupational pension and occupational disability insurance
• In-house health insurance
• Operational kindergarten or support grant
• Business doctor
• E-Bike Leasing
• E charging columns at HQ
• Advantage program ''Corporate Benefits'