Elis Deutschland | Germany | 03xxx Lübbenau | Permanent position | Full time | Published since: 02.04.2026 on stepstone.de
Head of Customer Service B2B Hotel & Healthcare (m/f/d)
Elis is Europe's leading expert in textile services. More than 60,000 people at 480+ sites in 31 countries ensure that the textile supply concepts of approx. 400,000 customers around the world run like at the snoop. A brilliant performance of our employees who deserve our respect! In Germany and Austria, our 49 locations ensure that customers from hospitality and gastronomy, healthcare and industry and trade are reliably supplied with rental textiles. The head office in Hamburg supports the branches with central services and ensures smooth processes in the background. This creates the best conditions for daily operation in a variety of industries. This concept is not only economically meaningful, but also sustainable – and is on a continuous growth course. We are looking for you Senior Account Manager (m/w/d) Libbenau from now on Full time indefinite
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Your tasks • Your profile • What we offer
Leadership and development: leadership, motivation and development of our five employees in customer service (internal and external services) Customer Relationship: Takes responsibility for the care and care of our business customers from the healthcare and hotel sector (B2B) and ensuring high customer satisfaction Price negotiation: implementation of price negotiations with existing customers to ensure profitability and further development of existing business relations Annual talks: Planning and implementation of annual discussions with our business customers to strengthen long-term partnerships Further development: Identification of growth and optimization potentials of existing business relationships Coordination: close cooperation with our other departments such as sales, production and logistics to ensure smooth customer support
Training: completed commercial training or Degree in Business, Marketing or Similar Experience: multi-year professional experience in the field of customer service or Key Account Management, ideally with strong reference to the B2B field Leadership: Experience in the leadership of small teams (currently five employees) and the pleasure of leading teams, e.g. as Key Account Manager B2B, Teamlead Customer Experience, Team Leader Customer Service, Area Manager (m/w/d) Sales or the like. Negotiating skills: communication strength, enforcement ability and a structured, solution-oriented way of working Customer orientation: strong customer orientation and service readiness Analytical skills: strong analytical skills and problem-solving competence
Occupational pension: Site-related social and special services such as B. a funded occupational pension scheme
Company-Bike: Grant to the dream bike as part of our company bike program
Corporate Benefits: Employee discounts for different promotions & brands Company car: Cars (VW, Skoda or BMW) which may also be used privately System-relevant and crisis-proof: Through our system-relevant service, we are also a safe employer in times of crisis. Attractive, variable salary model: Attractive pay model with the possibility to earn more in addition to the basic salary by personal services. .
Location
 | Elis Deutschland | |
| 03222 Lübbenau | ||
| Germany |
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