Head of After Sales Service (m/f/d)

WORLD WEIGHT HIGHTECH ENTITIES IN MACHINE / AGENCIES Founded in 1933, F. Zimmermann GmbH has its headquarters in the Stuttgart region and currently employs 190 employees. We develop and manufacture high-precision milling machines for large-volume machining. Speed, greenliness, performance and economy are markers for the satisfaction of our customers.

You have fun in direct contact with our customers from all over the world? You also keep a cool head and overview in challenging times? Then these tasks could be the right thing for you:

Total Responsibility for After Sales with a total of 29 internal and external employees Expansion of sales activities to strengthen customer relationship and achieve budget goals, including sales, profitability and service quality Staff and deployment planning of service providers and external service providers Development of new business models based on new technological possibilities (VR glasses, operating data acquisition or predictive maintenance,...) Coordination of service requests with internal departments continuous development of our service processes

Mechanical engineering studies or completed vocational training in a technical field with corresponding further training for technicians comprehensive experience in technical customer service/after-sales service, ideally in a medium-sized mechanical engineering company Hands-on mentality, sales affinity and a cooperative leadership style Safe handling of ERP systems and common office programs good knowledge of German and English structured and solution-oriented operation

as a family business and global player, we offer you a high job security, even in times of crisis independent work and design free spaces with direct reporting to the management an individual integration programme and a diverse and varied area of responsibility in the international environment performance-oriented remuneration, flexible working hours & 30 days vacation modern workplace, mobile work a team you can rely on APPROVAL Jobrad + employee discount + company fitness + team and company events + food grant in your own “Fritzis” canteen + free drinks + VWL