Service dispatcher, field staff (m/f/d)

Design your future! Zeppelin Baumaschinen GmbH has been the exclusive sales and service partner of Caterpillar Inc., the world's largest manufacturer of construction machines and part of the Zeppelin Group since 1954. We are looking for a service provider (m/w/d) for our branch. You're looking for You are responsible for handling the service business of our largest customer In addition, you take over the deployment and control of our service technicians in the field of external services The parts order and delivery tracking are also part of your task. Your activity also includes the settlement of warranty cases including warranty billing and tracking You ensure the quality of repair and pay attention to compliance with statutory requirements from work safety and working time law Senior Consultant (m/w/d) You can contact our customers by telephone with regard to due repairs and maintenance on the construction machines used The creation of cost proposals, the delivery and order processing, as well as the billing is your responsibility You monitor the costs and dates of service projects and work closely with their own departments and other branches Ideally, you have good IT skills to support the processes in the branch We wish Training - You have completed technical or commercial training Practical experience - Ideally you have experience in a comparable position or in technical customer service. In addition, you will bring sound technical basic knowledge in the field of commercial vehicles or construction machines with Entrepreneurship - You have economic thinking and action as well as organisational skills Customer and service orientation - You convince with a pronounced customer and service orientation combined with a great service readiness Teamplayer - High communication and team skills are among your strengths IT-knowledge - Safe handling of the current MS-Office programs completes your profile You can look forward to this Stability and security: We offer you a safe workplace in a stable corporate environment. Take advantage of our career and family advice and receive a childcare allowance. As a foundation-connected company, we act forward-looking, socially and sustainable. Attractive Benefits: In addition to a participation in the annual business result, you will also receive a grant to asset-effective services and an occupational pension scheme to provide a solid basis for your future pension. Our corporate benefits benefit from benefits from various suppliers. With Zeppelin grow: continuously expand your skills and open doors to new career opportunities with our extensive training and development programs. Work-Life-Balance: Mobile work and 30 days of holiday contribute to a reconciliation of work and private life. Benefit from ergonomic advice and health days. Onboarding event: Welcome to board! Through our onboarding event, we would like to welcome you to our Zeppelin team and allow you to start your new job successfully. Fit and healthy: Your health and well-being are important to us! With our Z FIT initiative you can take part in our sporting theme weeks and team events and benefit from our company bike. Together for a sustainable future: Through our sustainability strategy, we take a number of measures in the areas of CO2 reduction, waste prevention and life cycle management to achieve the goal of CO2 neutrality and to ensure sustainability. We build on diversity: We promote a diverse, value-adding and integrating corporate culture based on trust, respect and opportunity justice. We encourage ALL people to apply to us - regardless of individual characteristics such as gender, age, religion, social and ethnic origin, sexual identity or disability.

Reference number: JR_17888