Operations Lead, Lead (m/f/d)

The Customer Fulfillment Team has now changed from a modest team of book retailers: to a highly experienced global team that handles more than 1.5 million orders every day. The team is the basis of our business and has helped us broaden into new regions and services. With the help of emerging technology, we are constantly looking for ways to offer a larger and better product selection – which is delivered quickly and inexpensively. The CF team members ensure that our customers receive their orders at the speed we are known for. We work in filling centers that form the heart of Amazon's dynamic operating network. Our full-filment centers are sometimes also referred to as the “first mile” (First Mile) – here most Amazon packages start their shipping route. We support the management of a dynamic stock and enable quick delivery around the clock. A wide range of staff groups are employed in our filling centres. There are numerous possibilities for people with a variety of skills. Some of us work with physical products. Others analyse data and help make smart decisions across the company.

The operating division is the heart of Amazon. An effective operation helps to process articles and send them to our customers in time. As Operation Lead you experience how all different parts of the operation work and contribute to a smooth process. You act as the first contact person: for team members during their shift and help them follow the processes that your managers have introduced. You gain practical experience and use analytical systems that contribute to the success of our company. - Measuring and monitoring of working flows, tracking performance at the site and providing important layer information to the layer/area managers: in operation to ensure cross-layer operational excellence

• support and training of employees to provide these great services and to supervise their daily tasks
• Support of the layer/area manager:in projects for process improvement, promotion of a safe working environment and increase of employee engagement
• Collaboration with other departments to find solutions for frequent problems or meet needs in key performance areas
• Use of data analysis to find ways to optimize security, quality and productivity A day in the lifeAls Operations Lead You work at one of our operating locations. You support your:n layer/range manager:in performing the layer plan. You help prepare layer meetings with your team and monitor procedures and procedures. This ensures that security rules, quality assurance processes and the priorities for the day are followed. Problems you notice are escalating to your:n Manager:in. Occasionally, you yourself as a shift manager:in and provide your employees with the necessary instructions to do their tasks. If necessary, you can support your:n layer/area manager:in stratification and ensure that there are enough team members at peak times. About the team With the fulfillment of our customer orders (Customer Fulfillment or CF) everything started for Amazon.

QUALIFICATIONS

• Advanced word and written knowledge in two of the following languages: German, English, Arabic.
• Experience in working with data analysis and their application for problem detection
• Experience with MS Office (Word, Excel, Outlook) in a professional environment PREFERRED QUALIFICATIONS
• experience in stakeholder management, including building and maintaining professional relationships
• experience in working in a business environment, for example in logistics, retail, hospitality or customer service

30% night shift supplement (if applicable) 10% employee discount (limited to a value of €1,00 per year) Transfer support in the form of a bonus payment of €10k if you live 55km+ away from our location and are ready to move. Amazon is an equal employer opportunities. We believe passionately that employing a diverse workforce is central to our success. We recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. .