Tradition & Innovation, Fashion & Facts, Retail Stores & Onlineshops – at P&C Düsseldorf, we bring together things that appear contrary. There it is only consistent that we also unite people who are as diverse as the styles we sell. What connects us: a hand-on mentality and a will for design. Do you recognize yourself? Then become part of our team. Let's create the future of retail. Together. Start your career at Fashion ID GmbH & Co. KG, a part of the Peek & Cloppenburg group with headquarters in Düsseldorf and Vienna. The Fashion ID is the central competence center of the group for cross-group services. It also operates the online shops of the Peek & Cloppenburg group and supervises all related online activities. There are two independent companies Peek & Cloppenburg with their headquarters in Düsseldorf and Hamburg. This ad refers to the Düsseldorf company group, whose home locations you can find here: peek-cloppenburg.de/de/stores.

Customer contact: You process 3rd-level requests, recognize recurring or relevant customer concerns and help us to ensure smooth daily business processes. Customer Satisfaction & Insights: You are creating and analysing reports on customer satisfaction, in particular around the NPS, and derives relevant findings for our team. AI in customer service: You work on the further development of AI applications in customer service and contribute to improving our operating KPIs. Processes & Knowledge: You help us to make processes more efficient and keep knowledge databases up-to-date so as to improve our service quality sustainably.

Your educational path: You are currently studying in the Bachelor or Master, for example in BWL, Communications, E-Commerce or in a similar course of study. Your strengths: You communicate safely and enjoyably, have the pleasure of contacting customers and work reliably, on your own initiative and in the team. At the same time, you bring analytical thinking and interest in understanding complex processes. Your profile: You are interested in Customer Success, Operations, Customer Relationship Management or comparable topics. In addition, you have very good German knowledge in word and font and go safely with MS Office, especially Word, Excel and Outlook.

Onboarding: You will get a comprehensive integration with us and get the support you need. Flexible work: The mix of home office and office helps you to perfectly match your profession and private life. Benefits: Enjoy 25% Family & Friends discount in our group stores in Germany. Get access to various health services, exclusive discounts and attractive employee benefits from our partner companies. .