Praktikant*in Global Customer Service & Parts

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER0004334 The satisfaction of our customers does not feed itself out of fascinating products - the enthusiasm of our customers is a comprehensive, lifelong task that does not end with the sale of the vehicle! And that's why all activities after the sale of a Mercedes-Benz play a decisive role - so we make our customers long-term to enthusiastic vehicle owners or mobility users. As a global customer service organization, we want to increase this enthusiasm! Developing individual, innovative and digital service concepts with Human Touch, delivering the right original parts, technical accessories and high-quality accessories quickly and qualitatively, or equipping the Mercedes-Benz workshops with optimal diagnostic and repair equipment, all this is part of the diverse range of services offered by Global Customer Service and Parts - the central customer service area for the car business. Our vision is to offer our customers a world-class service experience and provide them with high-quality parts and accessories. To this end, we want to make our business models even more customer-oriented, digital and data-driven. An essential step is a close interconnection along the entire customer journey and the establishment of continuous E2E process chains. If you are motivated to participate in these exciting and diverse topics, place value on a pragmatic and implementation-oriented environment and have fun addressing challenges actively, we look forward to your application! These challenges include: Communication & Area formats Support for internal field communication, e.g. Townhalls, employee mailings and social intranet appearances Editorial preparation, preparation and coordination of contents for internal communication formats (e.g. contributions, Q&A, interviews, announcements) Coordination, creation and dispatch of internal information and compliance mailings Support for personnel and change communication (e.g. personnel changes, organisational adjustments) Care and development of internal communication channels (e.g. Intranet / SharePoint)

Analysis, Management Support & Organisation Conducting ad hoc analyses and research to support management decisions Structured preparation of complex facts and content for presentations, one-parents and decision documents Support in creating management presentations, decision-making and briefing templates Preparation, implementation and follow-up of management meetings, workshops and townhalls (Agenda creation, documentation management, protocols, follow-ups) Planning, organisation and support of internal events and cross-division formats Organisation and content preparation of management dates including agenda and document management Cooperation in strategic and cross-disciplinary projects and support in the further development of processes and procedures Support in the use and development of digital collaboration and communication tools (e.g. Microsoft 365, Teams, SharePoint)

The activity can begin from July 2026.

Course in Business Administration, Economics, Communications/Media Sciences, Industrial Engineering or a comparable degree course Very good knowledge of German and English in word and writing Secure handling of MS-Office, especially PowerPoint, Excel and Outlook High commitment and strong team and communication skills Analytical thinking as well as structured, independent and reliable functioning Interest in management, communication and organisational issues in an international environment Please note that your internship at this site must have a prescribed mandatory share. Additional information: We are looking forward to your online application with CV, lettering, certificates, current enrollment certificate with a specification of the semester, if necessary. Compulsory internship certificate and proof of the regular study period. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (sbv-zentrale@mercedes-benz.com) is happy to support you in the application process. HR Services will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

Food supplements Employee handy possible Employee discounts possible Employee participation possible Staff Events Coaching Flexible working time possible Hybrid work possible Health measures Employment Mobility offers Parking space Business doctor Good connection Accessibility Child care Kantine, Café