Service Manager:in SAP HXM (m/f/d)

In the role as Service Manager:in SAP HXM (m/w/d), you work on a level where service culture, process understanding and strategic thinking come together. You define how modern HR services are experienced - through clear structures, predictive control and the view for what customers need. Use the opportunity to influence decisions, develop standards and make your technical handwriting visible in service management. At GISA you get the space to combine professional life and private life harmoniously - with flexible working hours, mobile work and further trainings that will advance you. We look forward to your entry into the team! GISA. Join our team. For a Balanced Life.

*We are aware of our responsibilities and of course we also address this offer to people with disabilities. All person names are gender-neutral.

Your tasks

Own-sponsored support of IT services (mainly in the HXM) as a primary contact person for customers:in the context of planning & management of the operation Supporting the customers: by coordinating and controlling service-related projects as well as active participation of strategies and optimization processes in the service Responsibility for the commercial service controlling and participation in the further development of strategies to optimize service delivery and earnings contribution Professional leadership role for the service in the matrix organization and control of the providing internal units and external suppliers Be part of a professional service management team with access to experienced colleagues:inside and professional exchange in the GISAwide Service Management Community

completed studies focusing on business management, organisational development & change management, human resources management, process management or (IT)project management; alternative multi-year relevant professional experience Professional experience in SAP HXM and a very good understanding of the corresponding HR and IT processes Experiences about ITSM processes, ITIL and the service and customer life cycle Willingness to build up this knowledge Joy to focus on customers and deliver first-class IT service management team spirit, initiative and an authentic personality flowing German and ideally good English skills

Career+ GISA Academy with numerous courses Start of internship and work students Entry into vocational training and dual studies Support for vocational training Operational career model Job Visiting and Job Rotation Internal job alerts Mentor:innen- und Pat:innenprogramm Free Babbel licenses for German and English, ''Language Lunchs'' and ''Virtual Tea Time'' events for unattended learning Free use of Percipio, the all-in-one platform for fast and sustainable competence building

Private life+ Own collective agreement “Family” A free children's or nursing day per quarter Mobile work Working with workation where other holidays make - up to 30 days per calendar year within the European Union Kita collaborations Member of the Deutsche Pflegering Up to 18 self-financed free compensation days Running time and flexible working hours Remuneration for special private occasions Sabbaticals possible