MediaInterface GmbH | Germany | 01xxx Dresden | Permanent position | Full time / Home office | Published since: 22.01.2026 on stepstone.de
Employee Customer Support (m/f/d)
With our intelligent software solutions we make knowledge visible, available and usable for about 600 hospitals and rehabilitation clinics as well as 700 doctoral practices in Germany, Austria, Switzerland and France – for the best possible treatment of patients. Our products allow you to easily and quickly capture information, make it available immediately and visualize it individually. We use language as an intuitive input form and combine it with intelligent technologies for the best user experience. We allow people and systems to speak and thus generate knowledge. As an employee customer support, you are the central interface between MediaInterface and users of our products MIRA medical and SpeaKING. You ensure quick and competent processing of enquiries and technical problems and thus contribute significantly to customer satisfaction. .
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Your tasks • Your profile • What we offer
Acceptance and processing of customer requests by phone, email and ticket system Analysis and solution of technical problems in 1st and 2nd level support Creation and management of licenses for MIRA medical and SpeaKING Documentation of support cases and maintenance of knowledge database Proactive identification of recurring problems for quality improvement
Must-have: Professional informatics, IT system merchant or comparable qualification 2-3 years of experience in technical support or customer service IT knowledge in Windows environments and basics of error analysis Safe handling of ticket systems and remote support tools Embossed communication skills and customer orientation Nice-to-have: Experience in the medical or healthcare environment ITIL Foundation Certification Knowledge of SQL, XML or HTML
generous Mobile Office regulations for flexible work performance-oriented remuneration and numerous additional services, such as occupational health management a safe workplace in an innovative company that offers you long-term professional and personal development opportunities a comprehensive incorporation by experienced colleagues pleasant and modern working environment in creative teams Company and team events
Location
 | MediaInterface GmbH | |
| 01067 Dresden | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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