Würth MODYF GmbH & Co. KG | Germany | 74xxx Kuenzelsau | Permanent position | Full time / Home office | Published since: 15.10.2026 on stepstone.de
Team Lead First Level Support (m/f/d)
Würth MODYF GmbH & Co. KG as a specialist for safety shoes and workwear based in Künzelsau is part of the world-wide acting Würth Group. The entire Würth MODYF group is active in 6 countries and employs over 500 employees. As a real creator, we at Würth MODYF are always passionate about it. High self-motivation, great design possibilities and a strong collegiate characterize our corporate culture. Are you ready for the next step? Then become part of the Würth MODYF family.
First Level Support is the first point of contact for our customers and a central interface within our service organization. As Team Lead First Level Support (m/w/d), you will be running the team in discipline. With your ideas and experience, you develop the area, optimize processes and actively promote the digitization of our customer operations. Together with your team, you will ensure a high quality of service and a positive customer experience. .
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Your tasks • Your profile • What we offer
Leading and developing employees and the First Level Supports department Analysis, optimization and standardization of processes Building and developing knowledge management and help center solutions Analysis of KPIs and derivation of improvement measures Technical contact for the team and relevant interfaces such as sales, logistics, purchasing and other Drive forward digitalization and automation
Successfully completed training or completed studies Multiannual professional experience in customer service, sales service or similar Experience in process management and optimization of processes Your social skills are strong Good knowledge of ERP and CRM systems as well as Microsoft 365 and Artificial Intelligence Understanding future-oriented service and business processes You're packing yourself
Unlimited employment contract Du culture throughout the company Continuous development opportunities through our feedback culture and flat hierarchies Versatile health and cultural services in the Würth Group We feel comfortable with colleagues and business partners Deep insights into the business and diverse projects Great flexibility in working daytime through mobile office, flexible working hours, etc. Fair remuneration and social benefits such as asset-effective benefits, 30 days vacation We give our employees a half-day holiday on birthday Possibility for up to 30 days workation Offer free, professional advice and support by Beratologists (diplom psychologists) in all areas of life
Location
 | Würth MODYF GmbH & Co. KG | |
| 74653 Kuenzelsau | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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