Team Leader Key Account / Customer Service (m/f/d)

As a team leader:in the Key Account Service you are responsible for the development and maintenance of long-term, strategically important customer relationships. You lead a specialized team and are responsible for ensuring first-class service. Their role is crucial for customer satisfaction and the achievement of our corporate goals. Conduct and motivation of the key account service team Construction and maintenance of relationships with important customers Ensuring customer satisfaction and solving problems and concerns Processing of customer requests for the course of shipments of national and international transports Proactive shipment tracking and information to our customers Close communication with the departments handling, processing and distribution with regard to optimal processes Monitoring and analysis of service quality and development of optimization proposals Cost and quality responsibility for customer service

Successfully completed training to / to the Kauffrau / Kaufmann (m/w/d) for forwarding and logistics services or comparable commercial training Multiannual professional experience in customer care Experience in the leadership and development of a team Excellent organisational and problem-solving skills Negotiating German knowledge as well as good English knowledge in word and writing required and other foreign languages advantageous Impressed communication and negotiation capabilities Enforcement and Conflictability Rasche Understanding and Structured Operation Analytical thinking and high customer orientation Safe handling of the MS Office package

A secure workplace with an unlimited permanent contract in a high-growth industry Experienced team spirit, flat hierarchies and short decision paths Pleasant free space to take responsibility and actively introduce your own skills Excellent career opportunities in a strong team of sympathetic colleagues Attractive Benefits, such as a grant to JobTicket, employee bike (bike leasing) Free parking Good accessibility with ÖPNV Fruit basket and water “employees recruit employees” premium Regular employee events such as summer festival, Christmas celebration etc. Working mass Internal training and career planning (Noerpel NextGen Academy) Numerous discounts on leisure activities, events and online shops through our corporate fitness platform Staff app for co-designing our work environment Special payments such as holiday and Christmas money