Swiss Life Deutschland Holding GmbH | Germany | 30xxx Hannover | Permanent position | Full time | Published since: 01.06.2026 on stepstone.de
Complaint Management Officer (m/f/d)
You want to unfold your talents, prove your strengths, introduce your ideas? As a leading European provider of financial and preventive solutions, we support people with passion for financial care – a lifetime. The know-how and passion of our employees are the basis of our successes. Therefore, we also support and support you individually and according to your needs in both your personal and professional development. Looking for a career with a future? Welcome to Swiss Life! As a Quality Management department, we are competent experts for a wide range of concerns our sales partner (m/w/d) and customers (m/w/d). Our activities include compliance and further development of quality topics, the management of highly complex agreements as well as the professional clarification of complaints and precisely for this we are looking for you in the complaint management team! !
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Your tasks • Your profile • What we offer
As a consultant (m/w/d) in complaint management, you play a central role in ensuring customer satisfaction and complying with legal provisions in a dynamic financial services company
You are responsible for efficient and customer-oriented processing of complaints and complaints
With the help of our diverse solutions you will find satisfactory and fast results for our customers
In this context, you act as an internal interface between departments, customers (m/w/d), sales partners (m/w/d) and partner companies
With the evaluation of relevant KPIs, you can set the test bench and bring your expertise to the team in a targeted and sustainable manner.
In the further development of our complaint and quality management, you are proactively engaging in the optimization, digitization and automation of our processes, including in cooperation with external service providers (m/w/d), with
You have a successfully completed training to the bank businessman (m/w/d) or investment fund businessman with relevant professional experience in the field of insurance mediation and consulting
As an alternative, you are a merchant (m/w/d) for insurance and finance, or you can demonstrate a comparable qualification with proven, multiannual experience from a similar position
A strong understanding of customer service and the ability to treat customer concerns sensitively and effectively, you bring
Compliance with requirements and processes is also important to you in detail and your high sense of justice supports you on your way to finding solutions
You have the pleasure of clarifying facts and do not hesitate to communicate even on difficult topics at different levels
An independent, conscientious way of working and analytical skills are of course for you
Patience, high quality standards and organizational talent complete your profile
Location
 | Swiss Life Deutschland Holding GmbH | |
| 30659 Hannover | ||
| Germany |
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