PHOENIX International Holdings GmbH | Germany | 68xxx Mannheim | Permanent position | Full time / Home office | Published since: 23.09.2026 on stepstone.de
Major Incident Coordinator (m/f/d)
29 countries. About 48,000 colleagues. 70,000 supplied pharmacies and millions of patients: become part of PHOENIX! Help us quickly and reliably supply the people of Europe with medicines and health products - and experience an equally diverse and important job. Where you can proactively master challenges, implement ideas and advance changes. It offers a variety of options in a successful, future-proof family business, the market-leading pharmaceutical trader in Germany, and at the same time the best integrated health service provider in Europe. For our international IT-&-Digital organization in Mannheim, we are looking for a Major Incident Coordinator (m/w/d). .
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Your tasks • Your profile • What we offer
Control and coordination of Major Incidents over the entire Incident Lifecycle. Ensuring transparent communication to business stakeholders. Monitoring business-critical IT services and early escalation of risks. Training and continuous development of the Major Incident Management Process. Identification and implementation of process improvements. Advice and support of internal teams in the efficient management of critical incidents. Support for Major Incident Reports, Root-Cause Analysis and the Follow-up of Sustainable Improvement Measures.
Experience in incident management and IT service support. Good knowledge of ITIL and common ITSM tools (e.g. ServiceNow). Understanding complex business-critical IT landscapes. Embossed communication, moderation and escalation capabilities. High loadability, self-initiative and solution orientation. German and English skills.
Future-proof: We grow and expand. As a market leader, we offer you an indefinite contract, holiday allowance, 30 days holiday and other attractive additional services (e.g. JobRad, occupational retirement, etc.). Compatibility of work and private life: Benefit from Mobile Office and flexible working time models. Career: We promote your professional development and offer you a variety of career prospects within the PHOENIX Group. Further education: We support your personal and professional development. The PHOENIX Learning World offers you an exclusive training offer. Team: cohesion is raised with us. Regular small and large team events strengthen our cooperation. .
Location
 | PHOENIX International Holdings GmbH | |
| 68199 Mannheim | ||
| Germany |
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