Operational management and further development of IT Governance & Operations within Corporate IT Responsibility for the company-wide IT Service Management (ITSM) and the continuous optimization of central ITIL processes (Incident, Problem, Change, Request and Service Level Management) Management of strategic internal and external IT service providers including SLA/OLA, vendor, contract and escalation management Construction and control of IT-KPIs and management reporting for service quality, availability, SLA performance, costs and operational performance Responsibility for demand, portfolio and resource management including evaluation and prioritization of professional IT requirements Business Relationship Management as a central interface between corporate IT, departments, management and international locations Support of Senior Vice President Corporate IT in IT Strategy, IT Governance and IT Operating Model as well as the creation of decision templates and representation in management bodies Coordination of IT audits and compliance requirements in cooperation with IT Security and other corporate functions Budget planning, forecasting and cost management

Complete study of computer science, business informatics or comparable IT-related qualification At least 7 years of professional experience in a corporate IT organization, including several years in IT Operations, IT Service Management, IT Governance or Infrastructure & Operations At least 5 years of leadership or Management experience within an IT organization Funded practical knowledge in the ITIL environment as well as comprehensive experience in the responsibility and continuous optimization of ITSM processes and service quality Proven competence in controlling external IT service providers including SLA management, Vendor management and contract and escalation management Safe handling of demand, portfolio, resource and cost management including budget planning and forecasting Experience in building and managing IT key figures, management reporting and governance, audit and compliance issues Good understanding of hybrid enterprise IT landscapes (Cloud, Datacenter, Network, Workplace, Enterprise Applications and Managed Services) Secure appearance to senior management and international stakeholders as well as strong communication, analysis and decision-making knowledge of German and English; Experience in the international industrial environment Suitable for severely disabled persons, according to the task and request profile

30 days Bike Leasing Flexible working hours Employee discount Personnel development Safe workplace Growth