IT Support Engineer (m/w/d)

At Amazon we strive to be the most customer-oriented company in the world where you can find and discover everything you want to buy online. We introduce the brightest heads of the world and offer an environment where they can constantly improve the customer experience. Innovation and creativity are anchored in the company's DNA and are promoted at all levels. Every day we solve complex technical and business problems with ingenuity and ease. We write history and the good news is that we just started it.

As a professional informant, you report to the IT manager*in on site and are responsible for the direct support of the Operations Department staff. This means direct support to those who allow the delivery of your purchased articles. As an important part of a diverse team, you work closely with the company, your colleagues and the remote support teams to ensure first-class IT support. You will develop your skills to deliver high-quality results and always strive for improvements.

This is not a typical office environment, characterized by shiftwork on five days a week.

What are we looking for?

At Amazon, the customer is in the first place and for this reason you will be the first contact with incoming inquiries in the ticket system, as well as the processing and elimination of problems and disturbances. This ensures that the necessary IT infrastructure is optimally available to users, which means that all department-specific key performance indicators (KPIs) and service level agreements (SLAs) can be met on site and on the remote sites.

The scope of your tasks includes:

• Ticket management, including first and second line support. • Installation, maintenance and support of IT equipment. • Cooperation with the regional and on-site specialist, the implementation of projects and the introduction of innovations. • Asset and inventory management. • Coordination and communication with suppliers and third parties • Performance of technical assistance and input to site and team projects/initiatives. • Implementation of the testing and testing of end-user devices. • Support for specialist informatics as required.

PREFERRED QUALIFICATIONS Your background should ideally be:

• One-year experience in an IT support environment. • The ability to develop understandable and concise information materials. • Experience in a fast-paced, customer-centric environment. • Strong self-motivation and ability to work independently and as part of a team. • The ability to set priorities with minimal guidance in a fast-paced environment. • The desire to train others and to be generous with time to pass on knowledge. • The ability to perform technical tasks and to follow standard operating documentation. • willingness to shift work and the occasional changes in working hours. • Valid driving licence and basic flexibility to work and travel outside your location (