Technical Support Specialist – E-Mobility / Technischer Customer Service Manager (m/f/d)

elexon needs you as Technical Support Specialist – E-Mobility / Technical Customer Service Manager (m/w/d) for the mobility transition and the construction of the charging infrastructure in Germany and Europe Location: Remote (Homeoffice) elexon was founded in 2019 with the aim of advancing the expansion of charging infrastructure for electric vehicles and energy management solutions across Europe. With its 360° load-infrastructure solutions, elexon offers comprehensive plug-and-play solutions for the planning, installation and service of efficient E-vehicle warehouses from a single source. Since the end of 2023, elexon has been 100 percent of VARO Energy. VARO Energy ('VARO') is the partner of choice for customers at the energy transition, offering sustainable and reliable energy solutions that are needed for decarbonization. This strategic partnership allows elexon to strengthen its position as a sector leader in logistics, to expand its leading role in other segments and to develop innovative solutions for the challenges of the changing energy market together with VARO.

You're looking for a varied job where you can really get involved? The construction of charging columns brings new and different tasks every day. You don't just work out rigid checklists. If you are looking for a job where you can keep thinking, solve problems by yourself and take more responsibility step by step, you will fit perfectly in our support team. This is your mission: Customer Care: You are the competent voice for our national and international customers and partners in German and English Problem Solving: Technical tickets solve your own responsibility and structured Project Support: You keep your back on project leaders and prepare system operations optimally Data Management: You keep our customer data in the CRM system clean and up to date

Knowledge Base: You share your knowledge and actively build our internal knowledge base

Vocational training: completed training in electrical and energy engineering, commercial training with high technology affinity or comparable Expertise: Ideally, you have already gained first experience in e-mobility. The safe handling of the PC (MS Windows and Office) is obvious to you. Language knowledge: You can communicate in German and English in word and writing to agree well with our international partners. Working: You like to work independently, are flexible and enjoy working on new technical topics. Personality: An open, honest appearance as well as reliability and real team skills are yours.

Design the e-mobility of tomorrow with us: With us you have the opportunity to actively shape the future of e-mobility. Outstanding tasks & development perspectives: We offer you challenging tasks with diverse perspectives for personal and professional development. Our tailored training opportunities help you to advance your career. Motivated team & dynamic way of working: You work in a motivated team with flat hierarchies, self-responsibility and fast decision-making. Our teamwork and an open working atmosphere are particularly important to us. Flexible work & work: We offer you a flexible working time model with the possibility of mobile work and work. Our special services for you: Granted membership of the Urban Sports Club for your fitness Possibility to lease a business bike over your salary Operational retirement provision for your future security Wallboxes to attractive employee conditions for your e-car Holidays & Extras: You get 30 days vacation to recover and let your souls dangle. Team Events & After-Work: Regular team events and after-work-come-togethers strengthen our team feeling and ensure a pleasant working atmosphere. Dog-Friendly Office: Our office is dog-friendly and our feel-good managers provide a pleasant working environment. .