Employee Customer Service / Customer Advisor at the 2nd Level Oyten (m/f/d)

You support our customers by phone with predominantly commercial requests and questions about conditions You process and document customer enquiries and initial guides You document frequent questions You will continue to guide program requests to improve the software to the relevant teams You pay attention to compliance with our quality standards and contribute to the further development of our customer service

Completed commercial or IT technical training Ideal experience in customer service and affinity for IT systems Versified handling of current MS Office applications High service orientation pronounced communication skills and ability to exchange knowledge Experiences with ticket systems are advantageous Fun at team collaboration German in Word and Writing

A remarkable working environment in a successful and growth-oriented company Exciting tasks in an open, collegial and agile working environment with flat hierarchies Place for independent action, as well as active participation of corporate culture An interesting, versatile and responsible activity Compensation and social benefits Funded integration, good development prospects and extensive training opportunities Flexible working hours and mobile work Extensive benefits such as free soft drinks, corporate fitness, occupational retirement, health insurance and employee events