W & W Informatik GmbH | Germany | 70xxx Kornwestheim | Permanent position | Part time - flexible / Full time / Home office | Published since: 20.01.2026 on stepstone.de
IT Service Desk Spezialist (m/f/d)
We are the W&W Informatik GmbH with location in Kornwestheim in the Großraum Stuttgart. As a central IT service provider, we work for the desert red & Württembergische group. We develop and operate all the Group's IT applications and are responsible for our IT networks and architecture as well as our data center. We are part of the W&W Group, a financial service provider with over 13,000 employees.
Characteristics: 34589 | Location: Kornwestheim We are the central point of contact for all IT related requests in the W&W Group. As an IT Service Desk specialist (m/w/d) in the 1st and 1.5 level support, you can use your IT knowledge and solution skills to ensure that the workability of the employees is quickly restored and trouble-free operation is ensured. Troubleshooting is one of your core tasks as well as support for issues related to handling IT systems and software. Your communication strength helps you coordinate cross-border topics. With the help of your IT knowledge, you will be developing an IT specialist (m/w/d) for a central task. Look forward to a modern workplace and a dedicated team that supports you in your further development. .
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Your tasks • Your profile • What we offer
With your IT knowledge, you support all employees of the entire W&W Group in their IT related questions Complex problems You go to the bottom, analyze them and find solutions You are responsible for every request from notification to solution You are constantly developing in the Service Desk environment during special tasks. You can also use your ideas to develop the Service Desk.
You have a completed IT training, e.g. as a specialist informant (m/w/d) or a comparable qualification and brings professional experience with You have sound knowledge in the field of incident management and know the ITIL standards in this area, ideally you have an ITIL certification You have an affinity for everything that has to do with IT and are motivated to further develop your knowledge You already have knowledge of Windows and Microsoft 365 environments, network, mobile device management. Ideally also in support of industry-specific special software You have the pleasure of communication and extensive cooperation and bring practical experience in telephone support Also in stressful situations you keep an overview Senior Consultant (m/w/d)
Flexibility Mobile work Individual part-time models Health Versatile sports offers Healthy food in the restaurant Family Kita Cooperation & Child Emergency Care Support in care of relatives Extras Occupational pension Benefits on W&W products Development Career models Personal & technical training Mobility Jobrad & Jobticket Charging stations for e-bikes and e-cars
Location
 | W & W Informatik GmbH | |
| 70806 Kornwestheim | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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