Customer Care Agent (m/w/d)

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Оccupation: Call center agent

Our customer is a leading specialist in high-quality communication services and serves well-known customers from various industries - from the automotive industry to energy suppliers. With over 650 employees and projects in more than 20 languages, the company offers an exciting and varied working environment.

In the role of Costumer Care Agent (m/w/d), you are the face of the company. Through your empathic and solution-oriented communication, you create sustainable relationships for positive customer experiences.

Sounds exciting? Then become part of a team that redefined customer service!

That's what you expect:

• Telephone contact of interested parties and existing customers to inform them about our offers.
• Binding appointments with the relevant field staff directly during the conversation.
• Professional advice and answering questions about our services.
• Managing customer data and ensuring compliance with call permissions.
• Cooperation with the field team to ensure smooth scheduling.
• Building and maintaining sustainable relationships with our customers through empirical communication.

Your qualification:

• Found experience in sales with high affinity for sales processes
• Own initiative and motivated work with a friendly appearance
• Flexibility in expression and ability to speak freely
• Secure control of language and spelling
• Communication strength combined with respectful handling at eye level
• customer-oriented thinking and acting as a central strength
• Versified handling of PC applications and digital tools
• Good understanding of complex relationships
• Professional and confident appearance on the phone
• Remarkable: Call Center experience

Your advantage: We are an international group of companies with over 20,000 employees in Germany, Austria, Czech Republic, Slovakia, Switzerland, Italy, Hungary and the USA.

• employment in an unlimited employment relationship
• Fast and easy entry
• Cross-qualifications
• Overtime payment
• Increase in wages due to tariff increases
• Additional services and optional supplements
• Holiday and Christmas money
• Free personal protective equipment
• Long-term and local jobs
• chance to take over by our customers
• Job-related training opportunities
• Take advantage of our regional Hofmann network!
• Individual support and advice in the application process and in customer use
• Medical and safety services

With us you will find personal development opportunities through further training and various efforts at renowned companies from industry, trade and services. Build your know-how with and with us - we will accompany you with individual advice!

Your contact to Hofmann: Do not hesitate and apply today. We are happy to answer your questions by phone at [for phone number see the original ad] or by email at the following address: [for e-mail see the original ad]

We are happy to hear from you soon!

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/worldview, disability, age as well as sexual orientation and identity.

Joblocations:

91058 Erlangen, BAYERN, GERMANY

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