BWI GmbH | Germany | 04xxx, 89xxx, 30xxx, 81xxx, 65xxx, 80xxx, 20xxx, 60xxx, 22xxx, 21xxx, 10xxx, 14xxx, 13xxx, 12xxx, 90xxx, 53xxx München, Frankfurt, Hamburg, Hannover, Nürnberg, Ulm, Berlin, Bonn, Leipzig | Permanent position | Full time / Home office | Published since: 05.03.2026 on stepstone.de
Senior IT Sevice Manager File /Archive (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With more than 8,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the future digital capability of the Bundeswehr. Senior IT Sevice Manager File /Archive (m/w/d) from now on and in full time, nationwide at a BWI location. The PoD1 Collaboration Division as part of Shared Service Delivery provides our customers with solutions that best support digitalization of their business processes and enable users to work effectively and efficiently and to perform their tasks. To this end, we provide high-performance and economical groupware, routing and telephony services based on modern technologies (e.g. cloud) of the respective market leaders. .
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Your tasks • Your profile • What we offer
Takeover of the End-2-End Service Management Responsibility for components of the Service ''File and Archive'' along the entire lifecycle Takeover of service and cost responsibility for solutions including the professional management of a virtual service team in the fields of IT architecture and operation Responsibility for service-related communication with internal and external stakeholders and participation in projects Cooperation in defining and developing the service based on customer requirements and CSI measures Responsibility for the implementation and support of the creation of offers, awards and performance descriptions Compilation of reports, reporting and key figures and derivation of measures to achieve and continuously improve SLAs and OLAs
Complete studies or comparable training in the field of business and/or computer science About 5 years of professional experience in the service or project management of IT services and experience in professional leadership Long-standing experience in agile project management methodology (possibly PO) as well as good knowledge of the ITIL framework and experience in implementation Very good knowledge of collaboration solutions, storage systems and cloud as well as good knowledge in JIRA and Confluence Good team and communication skills, decision-making and implementation strength and organisational capacity German language knowledge in word and writing as well as reliable understanding of English
Through varied and socially relevant tasks, we ensure the smooth operation of IT and the digitization of the Bundeswehr The BWI offers a market-oriented remuneration, a secure workplace and a premised and employee-funded occupational pension scheme You start with 30 days of annual holiday with option for individual adjustment Our Benefit app provides you with a monthly balance and tax relief on tickets for the ÖPNV We allow you flexibility to reconcile work and private life, for example through mobile work or trust work time and the long-term construction of a value balance account for e.g. a sabbatical
Location
 | BWI GmbH | |
| 89075 München, Frankfurt, Hamburg, Hannover, Nürnberg, Ulm, Berlin, Bonn, Leipzig | ||
| Germany |
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