Liebich & Partner Management- und Personalberatung AG | Germany | 90xxx Metropolregion Nürnberg | Permanent position | Full time | Published since: 29.05.2026 on stepstone.de
Head of Operations (m/f/d)
Our client is a very successful, internationally active service company headquartered in the Nuremberg Metropolitan Region and a strong market position in a demanding, customer-oriented environment. In the course of the further strategic orientation and sustainable growth, we are looking for an entrepreneurial leadership that develops a central operational area with high professionalism, clear design will and international understanding.
In this key position, you have the overall responsibility for a multi-layered operation area with multiple functional units and ensure an integrated, efficient and customer-oriented end-to-end service experience. In doing so, you combine strategic development with operational excellence, optimize structures and processes and ensure a smooth interaction of all involved areas. .
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Your tasks • Your profile • What we offer
Total responsibility for a central business area with multiple operational and service-oriented units
Strategic positioning and continuous development of responsibility in line with corporate strategy
Control, optimization and standardization of processes, service levels and operational processes along the entire customer journey
Responsibility for budget, earnings, resource management as well as for an economically and qualitatively convincing overall performance of the area
Initiation and leadership of transformation, change and optimization programs, including digitalization, automation and use of modern technologies
Close cross-departmental cooperation with adjacent functions such as sales, marketing, business development, operations and other central interfaces
Professional and disciplinary leadership of the directly assigned executives and employees as well as further development of a future-oriented leadership and performance culture
Successfully completed studies or a comparable qualification, ideally with an economic reference
At least 10 years of position-relevant professional experience in management within a complex, service-oriented service environment are absolutely necessary
Founded experience in strategic and operational control of customer-related or process-critical organizational units
Detectable competence in organisational development, transformation processes and in sustainable efficiency and quality enhancement
Impressed business understanding and security in budgeting, controlling and KPI-based control
Very good IT user knowledge and high affinity for digital tools, process automation and forward-looking technologies
German and English knowledge as well as convincing leadership, communication and enforcement in an international environment
The company offers you a challenging, exciting and versatile challenge with one of the top employers in the region, a high level of design playroom, very good professional and personal training opportunities as well as an attractive remuneration model including company cars
Location
 | Liebich & Partner Management- und Personalberatung AG | |
| Metropolregion Nürnberg | ||
| Germany |
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