BWI GmbH | Germany | 82xxx Fürstenfeldbruck | Permanent position | Full time | Published since: 04.12.2025 on stepstone.de
IT Dispatcher and Service Control (m/w/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With over 7,700 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Take care of our country's digital sustainability together with us. IT-Dispatcher und Servicemanagement (m/w/d) now and in full time in Fürstenfeldbruck. The Service Center Munich ensures decentralized service provision and a permanent representation of BWI GmbH on site in the properties of the Bundeswehr. In addition, the Service Center processes defined task packages within the framework of projects and provides on-site service at the BWI internal IT. .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With over 7,700 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Take care of our country's digital sustainability together with us. IT-Dispatcher und Servicemanagement (m/w/d) now and in full time in Fürstenfeldbruck. The Service Center Munich ensures decentralized service provision and a permanent representation of BWI GmbH on site in the properties of the Bundeswehr. In addition, the Service Center processes defined task packages within the framework of projects and provides on-site service at the BWI internal IT.
Acceptance, qualitative testing and further processing and disposition of technician applications
Timely and economically efficient disposition of orders as well as compliance and monitoring of agreed service levels
Tool-based control and support of service technicians for order filling
Technical, economic and terminological feasibility planning
Communication between customers, foreign companies, internal interfaces
Support for organisational and administrative tasks
Working in optimization projects
Complete vocational training in the IT sector or a comparable qualification
At least three years of relevant professional experience in the area of dispatch / disposition / coordination / scheduling
Embossed IT affinity and sound knowledge with ticket systems, service times (SLAs), IT processes and MS office
Remarkable: knowledge in the field of IT management networks (LAN, WAN, WLAN) and experience in quality management Knowledge of the peculiarities of the customer Bundeswehr of advantage
Individual initiative, organisational skills, good team and communication skills as well as customer and quality orientation Flowing German knowledge in word like writing and driving licence class B
Long-term safe workplace Exciting and varied tasks in an innovative and significant environment Various internal and external training opportunities as well as individual career models We provide you with a modern notebook (HP EliteBook) and a high-end smartphone Attractive compensation package and numerous attractive employee benefits Employer-funded and awarded occupational pension schemes
Location
![]() | BWI GmbH | |
| 82256 Fürstenfeldbruck | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad