Assistant Front Office Manager (m/f/d)

Active co-responsibility for the management, control and further development of a front office team of about 25 employees Ensuring excellent guest service at the highest level while consistently maintaining our service and quality standards Acquisition of a clear leadership role in day-to-day operations – focusing on structure, prioritization and smooth processes Active presence in operation and targeted control of the layers to ensure efficient and service-oriented workflow Responsibility for clear, structured and cross-departmental communication Professional complaint management including independent solution finding and sustainable tracking Support for operational, leisure and resource planning taking into account the business volume Active participation in the incorporation, further development and motivation of employees Ensuring the implementation of standards, processes and training content in daily business Takeover of the representation of the Front Office Manager with appropriate leadership and decision-making responsibility

Complete training in the hotel industry as well as multiannual professional experience in the upscale or Luxury hotels detectable leadership experience of at least 1–2 years in a comparable position (e.g. Assistant Front Office Manager or Supervisor with clear leadership responsibility), ideally in a 5-star hotel Impressed leadership skills with the ability to actively control, motivate and develop teams Very good knowledge of German and English, other foreign language of advantage Structured, independent and responsible operation High organisational and coordination capacity as well as the ability to keep an overview even in challenging situations Embossed service orientation and a high level of empathy in dealing with guests and employees Safe, professional appearance paired with decision-making strength and enforcement capability High detailed orientation and quality awareness Discretion and loyalty in dealing with sensitive topics

A unique and distinctive corporate philosophy that is lived daily Warm working climate and flat hierarchies Extra-tariff remuneration and additional choice of another monetary benefit Holiday and Christmas money after one year of service Precise working time recording with electronic time recording system Versatile training program and employee events Internal development opportunities and regular feedback talks Uniform provision and free cleaning in operation Balanced meals in our staff restaurant Discounted company ticket for the ÖPNV Family & Friends rates and other benefits in local shops Member of “Fair Job Hotels” and “ Selection of German Luxury Hotels” Member of ''Small Luxury Hotels of The World' Frame of the position The position is initially fixed in time, with the clear objective of long-term cooperation with mutual agreement