BWI GmbH | Germany | 53xxx Bonn | Permanent position | Full time | Published since: 19.02.2026 on stepstone.de
IT Service Technician (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With more than 8,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the future digital capability of the Bundeswehr. IT-Servicetechniker (m/w/d) now and in full time in Bonn At more than 50 locations in and around Bonn, the Service Center Bonn ensures decentralized operation as well as the removal of IT systems and is an integral part of our customer representative as an on-site service provider. .
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Your tasks • Your profile • What we offer
Acceptance, analysis and elimination of incidents and requests in the PC, telephony, LAN and WAN environment in compliance with applicable service levels, including complete documentation in the ticket system
Decentralised second-level support and on-site support of the central operating units as a face of the BWI towards the users in the Federal Ministry of Defence
Installation, commissioning, upgrade and maintenance of hardware and software
Implementation of DGUV V3 tests and cooperation on quality assurance measures (e.g. LAN documentation)
Working in projects to adapt and extend existing IT infrastructures and to take over customer operating shares
Participation in readiness and work in the layer-like model to cover operating times (workday Mo-Fr 7-17)
Completed 3-year vocational training in IT (e.g. IT system electronics) or comparable qualification
Ideally 3 years of professional experience in a relevant field of activity, experience in the Bundeswehr field of advantage
Driving licence Class B and mobility readiness
German language skills in word and writing
Organizational ability, care and conscience
Teamability and pronounced communication strength
High customer and quality orientation and self-initiative
Through varied and socially relevant tasks, we ensure the smooth operation of IT and the digitization of the Bundeswehr The goal is for us. For us, an appreciative approach and a great team spirit are elementary The BWI offers a market-oriented remuneration, a secure workplace and a premised and employee-funded occupational pension scheme You start with 30 days of annual holiday with option for individual adjustments Our Benefit app provides you with a monthly balance and tax relief on tickets for the ÖPNV We support your professional and personal training through individual measures and free access to LinkedIn Learning In addition to the possibility to lease a job bike, you benefit from numerous offers in the fields of sports and nutrition
Location
 | BWI GmbH | |
| 53119 Bonn | ||
| Germany |
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