Team Lead Technical Customer Services (m/f/d)

Do you want the energy transition to progress faster and do you want to contribute to the transformation of our energy system? Then you are right with us! We operate one of the largest virtual power plants in Europe in which thousands of electricity producers, consumers and storage units are connected. With our team we are actively working on the implementation of a green electricity market in the future – at our location in the middle of Cologne-Ehrenfeld, in our European branches and, of course, in the home office. Team Lead Technical Customer Services (w/m/d) In the Virtual Power Plant, thousands of electricity producers and power consumers are digitally connected. Networking combines the performance of the participants – numerous small plants at different locations can be controlled and coordinated by a central location. As Team Lead Technical Customer Services in the Engineering and Technical Services (ETS) Unit, you take responsibility for technical support. You are a disciplinary and professional leader for your team and supports it with your expertise and communication skills in decision-making and implementation processes. Our customers are at the heart of your team. You make sure that our customers are always optimally supervised in technical matters, thereby continuously increasing the satisfaction of our customers. Flexible working time models are not an empty flea for us, but a living company reality. Whether full-time or part-time – let us know how we find each other on this point.

You have great pleasure in leading a team of eight employees, promoting their continuous development and motivating them through your communication strength. You are happy to be responsible for ensuring the integration of systems into standard products, fault detection and troubleshooting as well as the prequalification of systems. In addition, you develop and implement relevant KPIs for continuous improvement of processes. You can see where we can improve the customer journey with regard to technical support and tune you internally and with other teams to advance optimizations and automation opportunities. You have fun coordinating the topics of your team with (international) experts, engineers and executives from different disciplines. You regularly plan OKRs with your team and tune these in-house and company-wide with other stakeholders. You promote a culture of innovation, self-responsibility and continuous learning within the team.

You have obtained a completed university degree in a technical or technical/commercial field or comparable knowledge in these topics. You have several years of professional experience in the management and motivation of teams and in the field of customer communication on technical topics. You give impulses to develop innovative ideas and support your team in implementing them. You are familiar with the European electricity markets and have a comprehensive economic and technical understanding. You work independently, structured and process-oriented and are looking forward to taking responsibility. You have a good knowledge of German and very good English.

Hybrid and flexible work incl. Home office equipment Comprehensive further development options such as language courses, coaching and training Jobrad and Deutschlandticket Sports offers such as Urban Sports Club, Yoga courses Regular Events: Summer Festival, Christmas Party, LAN-Party, After-Work Pizza & Drinks External support in finding kita places and other private and professional challenges