Customer Service Specialist (m/f/d)

As part of the bioeconomy, Stora Enso is one of the world's leading suppliers of sustainable solutions for packaging, biomaterials, wood construction and paper. Stora Enso has around 19 000 employees. The shares of the company are traded on the stock exchanges of Helsinki (STEAV, STERV) and Stockholm (STE A, STE R). For our Business Area Cartonboard we are looking for a Customer Service Specialist in Düsseldorf for the customer service sector in our supply chain. You are happy to inspire customers and take responsibility in a sustainable global company? Then become part of our customer service team for the Benelux region and shape the future of sustainable packaging solutions together with us. As an important part of our international team, you as a competent contact person in the customer service are responsible for the independent request and order processing for our customers. Your focus is on delivering the highest level of customer service for both new and existing customers. You work very closely with a team of sales, supply chain, logistics and of course your team. Through the close interaction with your customers, you gain valuable market insights and help develop our business.

Supporting your own customer portfolio from the request to invoice You ensure high customer satisfaction through your professional and proactive care You advise your customers on sustainability and product related issues You share market and customer information within your international Stora Enso network You coordinate Delivery Planning, Stock Monitoring and Quota Management, together with internal interfaces for optimal customer satisfaction You work very closely with our sales, supply chain and logistics organization

You have very good communication skills and are safe in Dutch, additionally you speak fluent English. German knowledge is advantageous Through your positive and open way, you build trusted internal and external networks that help you successfully support your customers You are motivated to achieve goals independently and take personal responsibility for your work performance You also work reliably, precisely and with a positive setting for high work volume You are a team player You have professional experience in customer service in an international company

An exciting and responsible task in an international team We offer you development opportunities through training and the use of modern digital tools and systems We offer you an attractive compensation package that evaluates your performance You can expect flexible working hours and a hybrid office model, where you work 2 days a week at the office in Düsseldorf – so you can also get job and private life well under one hat An unlimited working relationship International career opportunities Attractive working conditions in an international team Interesting, responsible and challenging tasks in a globally established company with a recognised reputation With us you will be part of a diverse working culture that supports you in your professional development. You contribute to a more sustainable world because we believe that everything that is today made from fossil materials can be produced tomorrow from a tree. We support your physical and mental well-being