Functional CRM Consultant (m/f/d)

You love to understand complex systems and translate business requirements into smart, scalable solutions? At Thieme, you will design the digital future of health care – with technologies that help people to provide the best possible care for patients. We are in the middle of the transformation towards a digital product organization. This means: new structures, new ways of thinking and a lot of design space. As Functional CRM Consultant (m/w/d), you are the central interface between business and IT. You translate requirements into clear specifications, bring structure into complex CRM landscapes and actively shape the further development of our Dynamics 365 platform. In an environment that focuses on cooperation, self-responsibility and continuous learning, you create real added value for our marketing, sales and service processes. The Thieme Group is a market leader in information and services that help improve health and health care. With digital solutions in medicine and chemistry, Thieme supports information and communication processes in science, education, further education and patient care. Together with a broad expert and partner network, the digital healthcare service provider ensures that it is medical-scientific, but also didactic-technologically tactic. With innovative new and further developments, the globally active over 1000 employees of the family business are committed to better medicine and more health every day. Area: Information Technology Start: at the next possible time Duration of contract: unlimited Working time: full time (40h/week) / part time (min. 50%)

You take end-to-end responsibility for requirements engineering in close cooperation with our business stakeholders from Sales, Marketing and Service You translate technical requirements into clear, structured specifications (e.g. Epics, User Stories and Acceptance Criteria in Jira or Confluence) You act as a bridge between business and development team and make sure that requirements are understandable, implementable and consistent You drive the harmonisation of our existing CRM landscape and accompany the transformation to a uniform Dynamics 365 platform You ensure the quality and consistency of solutions across different systems, teams and external partners You identify proactive optimization potentials in processes, data models and system usage

Multiannual experience (approx. 5+ years) in the CRM environment with focus on complex system landscapes and transformation projects Deep understanding of end-to-end CRM processes, especially in sales, marketing automation and customer service Embossed experience in requirements engineering and modeling of business processes Safe handling of tools like Jira, Confluence or Azure DevOps as well as experience with agile working methods (Scrum) Good technical understanding of integrations (e.g. APIs, Middleware) and CRM platforms such as Microsoft Dynamics 365 and SAP Ideally knowledge of Microsoft Power Platform, PowerPages and Basics in SQL Very good knowledge of German and English for cooperation with internal and external stakeholders Strong communication skills, consulting mindset and the ability to translate between business and IT

With the possibility of sliding time (40h/week with full time) and for mobile work within Germany, you shape your individual working. Use state-of-the-art hardware that we provide to you, of course. A family-run, internationally active company - Be part of our digital transformation and actively shape the future in healthcare. Accompany pioneering innovations in the field of digitalization and set new standards together with us. Experience a New Work Culture of Participation - we focus on empowerment and value-adding interaction. Benefit from individual offerings of Thieme.ACADEMY that promote your strengths and advance your personal development. Benefit from various health and sports activities. .