ORBIT Gesellschaft für Applikations- und Informationssysteme mbH | Germany | 53xxx Bonn | Permanent position | Full time / Home office | Published since: 17.05.2025 on stepstone.de
Senior Support Specialist|1st and 2nd Level Support (m/w/d)
With over 30 years of market experience, ORBIT is an IT-Premium service provider. As an excellent Microsoft partner, we advise companies, develop concepts and customize cloud solutions or system landscapes. In the meantime, the development of own software products is gaining importance for our portfolio. First and foremost, ORBIT stands for quality. This is also reflected in the corporate culture. The respectful handling at eye level is just as good as the friendly “you” on all levels. Over 350 employees contribute to the success of the company at three locations in Germany. ORBIT is a wholly independent subsidiary of Telekom. IT professionals welcome! Senior Support Specialist|1st and 2nd Level Support (m/w/d) JOBV1_EN
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Your tasks • Your profile • What we offer
With over 30 years of market experience, ORBIT is an IT-Premium service provider. As an excellent Microsoft partner, we advise companies, develop concepts and customize cloud solutions or system landscapes. In the meantime, the development of own software products is gaining importance for our portfolio. First and foremost, ORBIT stands for quality. This is also reflected in the corporate culture. The respectful handling at eye level is just as good as the friendly “you” on all levels. Over 350 employees contribute to the success of the company at three locations in Germany. ORBIT is a wholly independent subsidiary of Telekom. IT professionals welcome! Senior Support Specialist|1st and 2nd Level Support (m/w/d)
You are the first technical contact in the event of a malfunction (acceptance, analysis, elimination, coordination with other teams, partners and manufacturers). Customer satisfaction is the highest good for you and you consistently follow it in all activities. You are a system manager of our customers with configuration, documentation and maintenance. You take professional responsibility in the Service Desk Management.
You have a completed IT training and many years of qualified professional experience in IT support or in the Managed Service environment. You know ITIL processes and have experience in handling helpdesk systems and remote support, ideally with the ticket system Matrix 42 You have experience in Office 365 and Azure AD as well as in one or more of the areas Exchange, MobileIron, MS Intune, VMware or Backup. You have good knowledge in German and English in word and writing.
Flexible & mobile work Free fitness training Jobticket & cycling leasing Deutsche Telekom Corporate Benefits Coaching & training JOBV1_EN
Company location
Location
| ORBIT Gesellschaft für Applikations- und Informationssysteme mbH | |
| 53175 Bonn | ||
| Germany |
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