Hensoldt | Germany | 34xxx Wolfhagen | Permanent position | Full time | Published since: 16.07.2026 on stepstone.de
Employee Complaint Management (m/f/d)
HENSOLDT is a leading company in the European defence industry with a global reach. The company develops sensor complete solutions for defense and security applications. As a system integrator, HENSOLDT offers platform-independent, networked complete solutions. At the same time, as a technology leader, the company is driving the development of defence electronics and optronics and continuously expanding its portfolio on the basis of innovative approaches to data fusion, artificial intelligence and cyber security. In 2023, HENSOLDT achieved sales of 1.85 billion euros. After the acquisition of ESG GmbH, the company employs about 8,500 employees. HENSOLDT is listed on the Frankfurt Stock Exchange in the MDAX. For our new location in the Hiddeser Feld industrial area in Wolfhagen/Breuna, we are looking for the next time
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Your tasks • Your profile • What we offer
Receipt, examination and processing of complaints in writing, telephone or email Identification of fault sources and causes for customer complaints clarification of concerns, advice and solutions for customer satisfaction Cooperation with logistics and sales to quickly solve problems Collection and documentation of all complaints in the system as well as preparation of evaluations and reports Proposals for process optimization and quality improvement based on complaint analyses Ensuring compliance with internal and external quality requirements Tracking complaints and ensuring timely processing and feedback to the customer
Completed, at least 3-year commercial training (e.g. forwarding businessman) Multiannual, relevant professional experience Experience in handling MS-Office Good knowledge of German and English in word and writing, other foreign languages desirable Impressed quality awareness, self-organization and priority setting Organizational talent, team skills and rapid opinion Target and solution-oriented thinking Self-responsibility and self-responsibility
Flexible working hours & work-life balance Remuneration & social benefits Personal and professional development Working atmosphere Health and safety Mobility & Sustainability
Contact
 | Hensoldt | |
| 34466 Wolfhagen | ||
| Germany | ||
| show e-mail |
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