Tasks Your new tasks You are the central contact person for complaints, our institutions and specialist departments and accompany incoming concerns via phone, email and mail professional, empathy and solution-oriented For complex and sensitive complaints, you advise and support our institutions, coordinate the timely and formal processing and help develop and implement sustainable solutions You analyze complaint and risk data, identify developments and potential for improvement and create valuable decision-making bases for management, management and management with meaningful evaluations With your view for processes, you develop evaluation and control instruments, guide concrete action recommendations and actively shape the continuous development of our complaint and risk management You support the organizational and content-based preparation of training, seminars and Welcome Days in cooperation with the Korian Academy and actively contribute to cross-disciplinary and European projects

Requirements That's what you bring It would be advantageous to have completed vocational training in the care sector or in the commercial sector or to have a comparable qualification on the basis of further training or various professional experience in comparable activities. Ideally, you have already gained first experience in complaint, quality or customer management and are delighted to develop sustainable solutions Your strong service and customer orientation, your communication skills, and your sovereign handling of challenging situations are what characterizes you You work independently, structured and analytically and keep an overview of complex issues. You have the pleasure of preparing content according to target groups, shaping workshops and training formats and convincingly presenting topics Changes are open and you like to actively shape improvement and innovation processes. You are convinced by organizational talent, flexibility and a solution-oriented way of working. You bring knowledge of German and English with you as well as very good MS Office skills

The values “confidence – initiative – responsibility” lead our work and are lived noticeably. We offer open communication, modern leadership culture and many attractive benefits. Your employment is unlimited, in part-time 30 hours and you work from the home office throughout Germany. Benefits We offer you Varied career opportunities in a future-oriented and meaningful company A separate responsibility area with free space for shaping Professional onboarding including own mentor:in A balanced work-life balance with home office regulations, flexible working hours and versatile offerings in the context of health promotion Attractive employee benefits such as, for example, a contribution to occupational retirement, employee benefits in the context of corporate benefits and much more Individual training at Corporate Clariane University Germany and personal development opportunities Disabled applicants are particularly taken into account with the same suitability. Convinced? Then apply now and become part of the team Korian! !