Dassault Systemes Deutschland GmbH | Germany | 81xxx, 70xxx, 55xxx, 80xxx Stuttgart, München, Mainz | Temporary contract | Full time / Home office | Published since: 30.05.2025 on stepstone.de
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Your tasks • Your profile • What we offer
Dassault Systèmes is the second largest software manufacturer in Europe and a dynamically growing innovative company since 1981. As a User Success Engineer (m/w/d), you are the first and direct contact person to support our customers in the Eurocentral region with a variety of concerns – remotely and, if necessary, also personally on site. Analyze, process and solve technical and functional requests within our software platform. The focus is on supporting CATIA, ENOVIA and DELMIA. Dassault Systèmes stands for sustainability, innovation and diversity. We encourage you to use your passion for changing the world and shaping the future. Let us open new horizons together with the virtual worlds of the 3DEXPERIENCE!
ChallengeTheStatusQuo and shape your career with 3DS!
WeAre3DS
Management and processing of inquiries in our internal ticket system as well as correction of errors in our test systems Create workarounds for customers and initiate software solutions together with our backend team Close coordination and cooperation with our customers Documentation of fault causes and creation of best practices Understanding user requests and processing according to the support SLAs Maximise the exchange of knowledge and the transfer of know-how in the answers
Complete studies in engineering, computer science or comparable qualifications and practical experience with a PLM system Ideally technical experience in the following areas: knowledge of the 3DEXPERIENCE platform Experience with CATIA, DELMIA and/or ENOVIA
Basic knowledge of IT infrastructure, middleware (e.g. databases, web application servers) and troubleshooting techniques Experience with a ticket system is advantageous Flexible, customer-oriented and able to set priorities Team capable and ready to learn Flowing English and German skills
An international and diverse working environment in a dedicated team An unlimited employment contract, flexible working hours, a hybrid working model, a balanced work-life balance, 30 days of vacation and a comprehensive Benefits package Various training and further development possibilities JOBV1_EN
Company location
Location
| Dassault Systemes Deutschland GmbH | |
| 81829 Stuttgart, München, Mainz | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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