Employees in personal digital customer service (m/f/d)

Company description

With pleasure in work and sense of responsibility in everything we do – we work that way. As a TOP worker, our bank creates the best conditions for this. Around 650 dedicated employees and a balance sheet total of about 5.2 billion euros make us one of the major regional banks in the West of Munich: Here we are rooted, here we are committed – for a strong economy, a sustainable quality of life and a personal-digital banking. We also accompany members and customers through the most demanding topics. Our business area extends over the western and southern Münsterland to the border of the Ruhr area.

What you can expect from us: We are waiting for a working culture in which diversity, equality and fairness are of course. The signatures of the Charter of Diversity, the Charter of Voluntary Affairs and the Charter of Care underline this self-image. We live a collegial, value-adding team together in a dedicated, professional team. You will find flexible, family-friendly working time and work place models – because life plans are different. We offer attractive and demand-oriented training and development opportunities. You work at the TOP Employer 2026, by the way, we have been awarded for the 19th time. Interesting Benefits are waiting for you, e.g. bike leasing, Germany ticket as a job ticket, food checks, PC leasing, membership in the gym (EGYM Wellpass) etc. Your tasks: Whether by phone, e-mail or video chat: with the focus of personal digital and digital access routes to the West-Münsterland VR Bank, you are the “face of the bank” and the first contact for our customers. You recognize customer needs, take sales opportunities and cross-selling approaches. You take over the customer-initiated standardized distribution and are also impulse generators for the further distribution areas. As a (digital) lottery, our customers support you in dealing with media and technology to support them according to their affinity for different access routes. The incentive for your activity is customer satisfaction. Your profile: The professional and comprehensive service at the customer is your first priority. When dealing with current sales channels, you feel safe. You dominate their specific characteristics and are open to future. You will be able to express your gratitude and joy in the continuous development of our service processes. You have extensive knowledge of the Bank's service and performance offerings over the entire range of distribution channels. Communication strength, safe handling in immigrants and solution orientation and self-responsibility are your talents. As a team player, active participation in innovative questions is very important to you. For a video of our team click here: https://youtu.be/9esu-fJWDA4

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