Customer Manager Aftersales BMW (f/m/x)
BUSINESS: SAVE THE FEEDBACK. PARTICIPATION Our aftersales teams make the difference every day – with their passion, business sense, their communications talent and their sense of what makes our customers happy. And all this in an environment that does not limit personal developments and rewards engagement through appreciation, but also with generous benefits. We offer you an exciting role in aftersales at BMW Essen. .
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Your tasks • Your profile • What we offer
Your area of responsibility includes the reception and supervision of the service operations as well as the planning of workshop appointments and the organisation of the customer mobility. You are responsible for the preparation and processing of working volumes and accounting. In addition, customers advise you on repair potentials (e.g. wheel change, glass damage, maintenance) and actively track orders and appointments. In addition, you agree to the required order extensions and sell vehicle accessories. You are the interface between customers, service consulting and workshop and internal specialist departments. Finally, you actively contribute to the optimization of processes and quality standards.
Complete vocational training. Finded professional experiences in the car house or in the high service area. High communication capability and strong service orientation as well as enthusiasm for customer contact. Joy in the work in the team and the design of optimal processes. Excellent IT affinity and high quality awareness. Very good knowledge of German and English, ideally further language skills.
Outstanding projects with which we jointly shape the mobility of tomorrow. Various personal and professional development opportunities. Attractive, fair and efficient remuneration. High job security. Annual special payments such as holiday money, Christmas money and profitsharing. Flexible working time including 6 weeks of annual leave and overtime compensation. Discounted BMW & MINI conditions. Many other benefits see bmw.jobs/what we offer Start date: 01.10.2026 Working time:Full time
You can find helpful tips about your application and the application process here. We at the BMW Group attach great importance to equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience and skills of the applicants:inside. More here. .
Location
 | BMW Group | |
| 45141 Essen | ||
| Germany |
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