Internship in the Customer Service Center

Deutscher Sparkassen Verlag GmbH is the holding company of the DSV Group, the specialized service provider for the Sparkassen financial group. We design the group strategy and the group structure, are the language tube and the distribution of the DSV Group and with shared services in the fields of finance, procurement and personnel at the same time also their internal service provider. We work together in a wide range of tasks to make the savings banks united. Soon with you?

The central acceptance, support and coordination of our customers:internal requests across all the central entrance channels and product clusters of the DSV Group, including relevant service areas The use, care and development of supportive, common first-level support applications to continuously increase the efficiency of response processes such as ticket tool, automatic call distribution, CRM, digital customer platform and our shops Continuous development and development of your professional know-how about the products sold by the DSV Group in order to ensure the response of customers within agreed topics and service levels Conducting special tasks such as outbound campaigns and contributing to overarching topics and projects

You are in a study with the focus on business management, marketing or sales or you have already successfully completed this You have a strong customer and service orientation You are communicative and argumentative You have a high level of quality, a quick understanding and an independent working style You are teamable, resilient and flexible You have extensive competence in all common office systems You have fun in supporting various topics and the independent takeover of key topics You are ideally available for five to six months in full time

Insight into Practice Remunerated internship Flexible working time Mobile work Internship Plus Canteen JOBV1_EN