Global Program Manager - Real Estate Processes & Standards (m/f/d)

Summary In this global program role, you design and control the further development of Real Estate (RE) processes, standards, systems and digital solutions. A special focus is on the rollout of ServiceNow Real Estate, the harmonisation of global RE processes as well as the ability of regional and local users through playbooks, trainings, workshops and change management. The role is oriented as a project/programme manager function without disciplinary leadership. The focus is on global process and standardization competence, digital transformation, stakeholder alignment, governance and implementation strength within the global real estate organization. Your challenge Development, implementation and continuous development of global RE processes, standards, guidelines and playbooks Further implementation and continuous development of ServiceNow Real Estate as a global digital platform for real estate processes, including ticket/request management, business management and future use cases such as contractor management Harmonisation and standardisation of RE processes across regions and locations Identification of potential for improvement and implementation of cross-site measures for process optimization, efficiency improvement and transparency Accompanying digitalization projects in the Global Real Estate Creation and maintenance of process documentation, templates, training documents, best practice guidelines and rollout materials to enable regional and local users Implementation and moderation of workshops, training and international coordination to introduce new processes, standards and digital solutions Close cooperation with regional real estate teams, IT, HSE and other internal stakeholders to ensure consistent, practical and efficient implementation of global standards Support in building and developing KPI, reporting and governance structures to control process quality, system usage, compliance and service performance Promoting global exchange for best practices, Lessons Learned and continuous improvement within the Real Estate Organisation

Education: Completed degree in Facility Management, Real Estate Management, Corporate Real Estate Management, Industrial Engineering, Business Administration, Business Informatics, Digital Business, Process Management or a comparable qualification Professional experience: Multiannual professional experience in real estate, process management, program or project management or in a comparable function Experience in the planning, implementation, optimization and standardization of RE processes, ideally in an international matrix organization Competences: Very good knowledge of MS Office as well as experience with IWMS or digital tools, ideally Planon, ServiceNow, SAP, CAD or comparable applications Understanding RE processes, standards, governance structures, KPI logics and compliance-relevant requirements Experience in managing complex programs, rollouts, workshops and stakeholder voting across multiple locations or regions Experience in digitalization and change management projects as well as in the introduction or further development of systems and processes in the Corporate Real Estate or Facility Management environment

language knowledge: flowing English knowledge in word and writing, ideally Advanced B2/C1; German knowledge is advantageous Personality: Strong Analytical Skills and the ability to prepare complex facts structured and translate them into clear standards, processes and implementation plans Embossed communication, moderation and team skills as well as safe handling of different stakeholders in an international environment Structured, independent and solution-oriented operation with high implementation strength, customer orientation and pleasure in continuous improvement Ability to connect global standards with regional feasibility and combine different requirements in a solution-oriented manner Readiness to travel: willingness to participate in occasional international missions in the context of projects, workshops and rollouts

Diversity and inclusion are part of our DNA. We only filter by the best talent. We therefore welcome applications from all people regardless of age, gender, origin, origin, obstruction, disability or other legally protected reasons.

You work with a high degree of autonomy and discretion A performance-oriented payment and extensive social benefits 35 week hours in sliding time or working time (depending on position) plus 30 days holiday Possibility of hybrid work (4 days in Ludwigsburg, 1 day mobile) - (For children under 12 years, 3 days in Ludwigsburg, 2 days mobile) Everyone has talent: Our talent management process supports you in your professional development Company's operating restaurant Occupational places in a private daycare facility in the vicinity (both U3 and U3 places) A modern occupational pension as a supplement to your statutory pension insurance Additional private health insurance (e.g. dental additional insurance) A large number of discounts in our Corporate Benefits Portal (e.g. on holiday trips, fashion, insurance, etc.) Mobility offers: grant to the Germany Ticket, JobRad-Leasing as well as e-store columns in the free car park with company-owned charging rate