Senior ServiceNow Solution Consultant (w/m/x)

Technology is only as good as the people behind it. NTT DATA is one of the world's leading service providers for business and IT solutions. With far-sightedness and innovative strength, we create exceptional solutions on the way to a sustainable and connected future. From Connect to Create, we combine global presence with local market knowledge and support our customers with an extensive portfolio for their success in the digital world. IT's your turn to enter new spaces.

Your Benefits Flexible working hours with sliding time regulation and travel time is working time 30 days holiday, in addition are the 24.12. and 31.12. unemployed days Sabbatical up to one year possible Remote work as well as mobile work possible in EU countries Attractive Benefit and Pay Optimization Programs: Occupational Care, JobRad, Jobticket, Exclusive Discounts via Corporate Benefits and more Extensive health and precautionary offers: lengthened payment in case of illness, occupational health care, accident insurance also for leisure accidents worldwide, family service Internal and external training opportunities in the NTT DATA Academy with professional training, certification offers, soft-skill training, Udemy access Varied Corporate Volunteering opportunities, diverse communities and initiatives (to diversity, equity & inclusion, sustainability and more) with knowledge sharing at eye level Team-oriented corporate culture with a lot of design space Your mission Engaged cooperation with customers to meet their specific requirements and challenges as well as advice on the optimal use of the ServiceNow platform to solve these problems Creating detailed solution designs that meet customer needs and using best practices to ensure robust and future-proof implementations Supporting implementation projects, including configuration, adaptation and integration of ServiceNow, as well as providing technical knowledge throughout the entire process Implementation of training for end users and administrators to effectively use new systems and provide support and advice after implementation Maintaining strong relationships with customers and internal stakeholders to promote trust and communication as well as close cooperation with various departments for smooth implementation Ensuring the quality of the implemented solutions and identifying opportunities for improvement to increase efficiency and user satisfaction as well as active tracking of industry trends for innovative approaches Your skills In-depth knowledge of the different modules (e.g. ITSM, ITOM, ITBM, HR Service Delivery) and their functions as well as relevant ServiceNow certifications At least five years of experience as a consultant and in ServiceNow-specific development techniques, including scripting with JavaScript, UI Policies, Business Rules and Script Includes Ability to translate customer business requirements into technical requirements and design effective solutions based on specific customer needs and business objectives Funded knowledge about ITIL principles for the application of best practices in IT service management and for the analysis and optimization of business processes to create added value talent to communicate information clearly and precisely to different stakeholders and to present solutions convincingly in meetings or training Focus on increasing customer satisfaction through continuous dialogue and feedback as well as ability to collaborate with various departments to develop comprehensive solutions As a structured:r team player:in with an enormous own initiative, you have a strong communication skills as well as negotiations-proof German and English skills

Your Benefits Flexible working hours with sliding time regulation and travel time is working time 30 days holiday, in addition are the 24.12. and 31.12. unemployed days Sabbatical up to one year possible Remote work as well as mobile work possible in EU countries Attractive Benefit and Pay Optimization Programs: Occupational Care, JobRad, Jobticket, Exclusive Discounts via Corporate Benefits and more Extensive health and precautionary offers: lengthened payment in case of illness, occupational health care, accident insurance also for leisure accidents worldwide, family service Internal and external training opportunities in the NTT DATA Academy with professional training, certification offers, soft-skill training, Udemy access Varied Corporate Volunteering opportunities, diverse communities and initiatives (to diversity, equity & inclusion, sustainability and more) with knowledge sharing at eye level Team-oriented corporate culture with a lot of design space Your mission Engaged cooperation with customers to meet their specific requirements and challenges as well as advice on the optimal use of the ServiceNow platform to solve these problems Creating detailed solution designs that meet customer needs and using best practices to ensure robust and future-proof implementations Supporting implementation projects, including configuration, adaptation and integration of ServiceNow, as well as providing technical knowledge throughout the entire process Implementation of training for end users and administrators to effectively use new systems and provide support and advice after implementation Maintaining strong relationships with customers and internal stakeholders to promote trust and communication as well as close cooperation with various departments for smooth implementation Ensuring the quality of the implemented solutions and identifying opportunities for improvement to increase efficiency and user satisfaction as well as active tracking of industry trends for innovative approaches Your skills In-depth knowledge of the different modules (e.g. ITSM, ITOM, ITBM, HR Service Delivery) and their functions as well as relevant ServiceNow certifications At least five years of experience as a consultant and in ServiceNow-specific development techniques, including scripting with JavaScript, UI Policies, Business Rules and Script Includes Ability to translate customer business requirements into technical requirements and design effective solutions based on specific customer needs and business objectives Funded knowledge about ITIL principles for the application of best practices in IT service management and for the analysis and optimization of business processes to create added value talent to communicate information clearly and precisely to different stakeholders and to present solutions convincingly in meetings or training Focus on increasing customer satisfaction through continuous dialogue and feedback as well as ability to collaborate with various departments to develop comprehensive solutions As a structured:r team player:in with an enormous own initiative, you have a strong communication skills as well as negotiations-proof German and English skills

Flexible working hours with sliding time regulation and travel time is working time 30 days holiday, in addition are the 24.12. and 31.12. unemployed days Sabbatical up to one year possible Remote work as well as mobile work possible in EU countries Attractive Benefit and Pay Optimization Programs: Occupational Care, JobRad, Jobticket, Exclusive Discounts via Corporate Benefits and more Extensive health and precautionary offers: lengthened payment in case of illness, occupational health care, accident insurance also for leisure accidents worldwide, family service Internal and external training opportunities in the NTT DATA Academy with professional training, certification offers, soft-skill training, Udemy access Varied Corporate Volunteering opportunities, diverse communities and initiatives (to diversity, equity & inclusion, sustainability and more) with knowledge sharing at eye level Team-oriented corporate culture with a lot of design space JOBV1_EN