Service Delivery Manager (m/f/d)

In this position, you are responsible for the successful performance of complex SAP services for our customers. You act as a central interface between customers, project teams and internal stakeholders, ensuring high service quality, reliability and a strong, partnership-based customer relationship.

What tasks can you expect? Responsibility for service quality, compliance with SLAs and customer satisfaction Coordination and management of the SAP delivery team in daily service operations Identification of risks, opportunities for improvement and optimization measures Conducting regular service checks and ensuring transparent communication with customers Professional management of escalations with focus on sustainable, long-term solutions Continuous improvement of services, processes and cooperation models

Multiannual experience in service delivery or client delivery management, ideally in an SAP environment Funded knowledge of service management processes, SLAs, KPIs and governance models Proven experience in managing complex service introductions and coordinating numerous participants Outstanding analytical skills, especially in handling KPIs, reports and quality indicators Embossed customer and service orientation Impressed sense of responsibility and initiative Clear and respectful communication Cooperation and team spirit Very good knowledge of English and good knowledge of German in word and writing Experience in dynamic, agile or transformational environments is advantageous

A dynamic working environment: flexible working hours and remote working 30 days a year as well as Christmas Eve and New Year's Eve as additional free days Stable conditions of employment: permanent employment contract (after a 6-month trial period) Free language courses (during working hours) Health insurance with an additional annual health budget of 600 € Recovery aid amounting to 156 € net annually Coverage of 50 € net monthly (to be redeemed from various suppliers such as Deliveryando, REWE, Aral etc.) Food grant of up to 40 € net monthly Occupational pension Free accident insurance Assets Cycling leasing about JobRad Corporate Benefits with discounts and benefits at over 800 top brands Workation: Possibility to work from any SD Worx location (4 weeks a year, only EU) Recommendation programme Learning possibilities: Through an individual development plan and professional training Career development: Whether you want to specialize in your field or expand your knowledge horizontally, SD Worx always has room for growth