Complaint Management Officer (m/f/d)

Welcome to the Sparkasse Hildesheim Goslar Peine The Sparkasse Hildesheim Goslar Peine is more than just a bank – we stand for reliability, act socially responsible and actively engage in our home region. With a good mix of tradition and innovation, we show understanding and proximity on site and accompany our customers through all phases of life. We want to inspire them and help achieve individual goals. As a future-oriented employer, we like to promote our employees in their further development. We offer a pleasant working environment with the possibility of mobile work and family-friendly design options of your work-life balance. Collaboration, appreciation, support and success are being raised with us. Be part of our team! Become a new speaker (m/w/d) in complaint management and join our team! We offer a job that makes you happy: you take the tax and guide the entire complaint management process – from the first request to the final feedback – always with the aim of finding fair and customer-oriented solutions. You coordinate internal processing, keep all threads in your hands and make an open, value-adding communication on all levels. In tricky cases, you stay calm, think solution-oriented and find the right sound to bring customers together. Through your analysis and reporting, you create transparency and support the continuous development of quality and processes. You get a working environment that motivates you and supports you: Site guarantee: Replacement e.g. to Munich? Not with us - the Hildesheim Goslar Peine region is our business area and here we also work. We live a value-adding corporate culture, a sense of responsibility for climate and the environment and a collegial and motivated coexistence. We are committed to the Charter of Diversity - we are at the heart of man. With your individuality you are welcome with us. Attractive remuneration: This position is remunerated with the pay group 9b TVöD-S plus occupational pension provision. With the adoption of additional tasks with special responsibility, a perspective further development is possible. Holidays: 32 days vacation and the option for more, additional vacation days give you enough time to enjoy your life even outside the job. And otherwise? Indefinite work contract, mobile work including technical equipment, individual training and development possibilities, Hansefit, Jobrad as well as strong employee conditions, of course we also offer. You benefit from flexible working time models with working time recording and sliding time. Our Benefits can be found here. You can sustainably shape the future and culture in our region. What we want from you: A qualification for the savings bank/bank business operator: in or comparable bank-level qualification you successfully completed or started - or the willingness to acquire it A good feeling for people and situations – you can put yourself in customers and find the right sound in difficult situations. Analytical thinking, initiative and joy in improving things. A careful, structured way of working and the courage to take responsibility. We respect equal opportunities, diversity and inclusion. You are welcome to us – no matter how old or young you are, regardless of your origin, sex and health, no matter who you love and what you believe. We look forward to your application! Please understand that we can only receive applications via this portal and not by email. Thank you. In case of questions, Ms. Anita Palokaj from the Human Resources Department, Tel. 05121-871-3612 (anita.palokaj@sparkasse-hgp.de) and Mr. Roland Redetzke as team leader Reputation & Dialog 05121-871-3973 (roland.redetzke@sparkasse-hgp.de) are at your disposal. .