Employee in L1 Support (m/w/d)

Together we shape the future of e-health.

CompuGroup Medical is one of the leading e-health companies worldwide and is pursuing an important mission. More than 9,200 highly qualified employees are doing their best every day and stand for sustainable solutions with ever-growing healthcare requirements. Our purpose guides us with everything we do: “Nobody should suffer or die, just because one day or somewhere there is a lack of medical information.” We offer our services of a unique customer base with over 1.6 million users, including doctors, dentists, pharmacies and other health professionals in outpatient and outpatient facilities. With its own locations in 20 countries and products in 60 countries worldwide, CompuGroup Medical generated annual revenues of EUR 1.13 billion in 2022.

We are the leading provider of healthcare software. With our vision 'Nobody should suffer or die, just because someday or somewhere there is a lack of medical information', we want to create a culture that makes a sustainable contribution to the future of our healthcare system. Our work serves to improve healthcare by ensuring that the necessary information is available at any time and everywhere. Your post: You are the first contact person for our customers when it comes to questions about telematics infrastructure.

You take telephone calls and try to identify, solve and give telephone assistance in first contact.

Find out all the activities you carry out to help the customers in our ticket system.

Inquiries that you can’t solve yourself will be forwarded to the 2nd level support for a deep analysis.

That's what you bring: You have a completed professional experience as a medical specialist or the like, or have experience in telephone customer contact.

You have basic PC knowledge and experience with popular MS Office applications.

You are ready to beat and charming in dealing with our customers.

Your fun with people is reflected in your strong service and customer orientation.

You can rule German in word and writing.

You can expect from us: Mobile Work: Work flexibly on two days a week and on 3 days on site.

Attractive locations: In addition to fully equipped jobs, our locations also offer regular events such as summer parties and Christmas celebrations.

Development: Our Inhouse Academy and our portfolio of external cooperation partners support you in your further development.

Health: Health is a good thing for us. In the in-house canteen there is a selection of delicious and healthy dishes every day and in our fully equipped gym we welcome you in weekly courses (online & offline).

The kindergarten at our CGM campus in Koblenz supports our employees to make their working day even more flexible. We also keep Corporate Benefits, the possibility of a job bike, BAV, etc. for you.

Diversity is part of CGM! We look forward to your application regardless of disability, gender, nationality, ethnic and social origin, religion, age and sexual orientation and identity. Convinced? Apply now online with your meaningful application documents (incl. salary presentation and the next possible entry date). JOBV1_EN