Manager (w/m/d) - Managed Service Platform Operations

With over 4 million domains and more than 2 million customers, as IONOS companies, we are among the largest web hosting providers worldwide. We operate two TÜV-certified data centers with over 70,000 servers. Our products are diverse and form the framework of our success, but they only come to life through our great employees. At the IONOS Group, you work in various teams of the leading European provider of cloud infrastructures, cloud services and hosting services. We offer you perspectives in one of the most promising industries. Open work structures, an informal culture and flat hierarchies with an incomparable team spirit characterize us. We firmly believe that work and fun can be combined and offer you the right environment. Since we are constantly growing, we are always looking for new colleagues. Be part of the IONOS group and let us grow together. As Manager - Managed Service Platform Operations (m/w) you are responsible for managing a team of specialists who specialize in managing, automating and developing our managed service platforms based on bare metal and virtualization. This includes monitoring the provision of high-quality services related to our cloud infrastructure, cloud services and hosting services. An exciting field of activity awaits you, a dynamic environment and a culture that focuses on new ideas, initiative and teamwork. Tasks Managing and coordinating the day-to-day business of a highly motivated team, ensuring the smooth running of services related to the operation of the Managed Service Platform. Providing operational guidelines with strategic background, mentorship and support for team members to advance continuous improvements and ensure high-quality performance. Cooperation with stakeholders such as product and hardware development, product management and data center operations to understand business requirements, prioritise tasks and ensure the timely completion of projects. Establish comprehensive business and product plans with strategic initiatives, key milestones, resource allocations and schedules to support the team in achieving operational excellence and providing innovative products in line with the business objectives. Implementation of best practices, processes and standards to optimize the efficiency, availability and reliability of the operation of the managed service platform and ensure a solid 24x7 readiness operation. Monitoring performance metrics, analysis of trends and implementation of solutions to improve the entire managed service platform infrastructure. Creation and maintenance of reports (KPI, Scorecard) to visualize the performance status of tasks and projects to ensure transparency and effective communication. Qualifications At least 5 years of practical experience in a dynamic hosting or cloud infrastructure environment, with proven knowledge in managing platform services, dealing with dynamic workloads and adapting to developing technological landscapes. Proven experience (at least 3 years) in data-driven (KPI, OLA/SLA) leading functions in the operating management of cloud infrastructures, virtualization technologies and managed service platform operations. Designed tactical leadership and team management skills, with a track record in managing technical teams in mixed, hybrid and decentralised environments. Excellent communication, documentation and presentation skills as well as the ability to interact effectively with team members, interest groups and customers. Embossed problem solving capabilities, attention to detail and a proactive approach to solving technical problems. Experience in project management, including priority setting, resource allocation and compliance with deadlines. Engagement for continuous learning, continuous updating of technological advances and driving innovations within the team. Customer-oriented thinking with the aim to provide exceptional service and support. Benefits Hybrid working model with home office possibility. Flexible working hours through confidence work time. At some locations a licensed canteen and various free drinks. Modern office space with very good transport connection. Various employee discounts for activities and products. Employee events such as summer and winter parties, as well as workshops. Numerous training and development opportunities. Various health services, such as sports and health courses. We value diversity and welcome all applications - regardless of gender, nationality, ethnic and social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or another non-respected criterion according to applicable law. JOBV1_EN