IT service technician for premium customers f/m/d

|| NOTE: We ask you to submit your application documents in German to meet the requirements of this site. As an IT service engineer (m/w/d) an exciting task awaits you: You exclusively enter one of our premium customers and act as a central interface for all IT questions. Start now in a dedicated team that supports you with full commitment and offers you opportunities for your personal development. Look forward to a varied activity with direct customer contact! As part of this activity, we offer you the opportunity to professionally supervise our renowned customers and to take over the following tasks: You are the central contact person for the users and take over the complete processing of enquiries and trouble tickets - from detection to solution. You keep the users active on the status of their tickets and communicate intermediate levels proactively. Take responsibility: As a problem user, you control escalations and ensure a fast and sustainable solution. Transparent documentation: All steps you take carefully to guarantee a high quality of service. You enter a demanding customer group and stay open to new technologies that you actively engage in your work to ensure the best possible service.

You have completed technical training or comparable knowledge through retraining or professional experience. You are strong in communication and have a strong service orientation and also the ability to set priorities. In addition, you have very good hardware knowledge and sound knowledge in current Microsoft operating systems and Products. A high degree of self-responsibility, a pronounced solution orientation and team capacity complete your profile. You have very good German and good English skills and a class 3/B driving licence. If you're not sure if you meet all the criteria, do not apply. We have fun developing you. || NOTE: We ask you to submit your application documents in German to meet the requirements of this site.

Stability - Long-term planning? Sure. As a driver of digitalization, we have been successfully on the move for more than 40 years. Vacation - Time off? At least 30 days holiday plus customs days and paid special holidays. Further development - We invest in you: internal or external training, manufacturer certifications, specialist or management career, conferences, mentoring or coaching etc. Family - What counts for you! We offer marriage and birth support, family service support - and much more. Precautionary offers - The classic, but we still mention: asset-effective services and occupational pensions. Culture - The ''Du''' applies to us over all levels. We are close - and just ourselves. .