Guest Service Center Agent (m/f/d)

To be able to give everything at work, we need rest periods. That's why we can spend 30 days vacation a year – and not a day less. So your holiday plans are not in the way! New in Marburg and not yet a stay? We won't let you stand in the rain. For the transition period you have the possibility to get an employee apartment. Let us talk about it and see what we can do We offer training and further training so that everyone has the chance to develop Annual employee talks are a matter of honor Annual special payment? Guaranteed! Capital benefits and occupational pensions? Sure! Our employee events are not obligatory events, but you are welcome Family & Friends Rate: Not only you, but also your family and friends benefit from discounts at our Marburg hotel We never get bored – not even at the lunch table. Our staff meals are not only delicious, but also varied With your own JobRad you are not only flexible, but also environmentally friendly and fast at work and back home

First contact person for our guests by phone, email and via our digital communication channels Coordination of restaurant reservations and reservations for our restaurants Processing of voucher and ticket requests – from the exhibition to rebooking to cancellations Independent solution of a wide range of guests in close cooperation with our specialist departments Support and further development of our digital guest services Processing of guest reviews

Complete training in the hotel, tourism or service sector or a comparable qualification Excellent service and guest orientation as well as joy in dealing with people Very good knowledge of German and good knowledge of English in word and writing Independent, structured and reliable operation Communication strength, organizational talent and team spirit Safe handling of MS Office; Experiences with hotel or reservation systems are advantageous