IT-Supporter (m/w/d)

Time for a professional wallpaper change with a new job as 1st and 2nd level support? Give us your qualifications and wishes! We have contacts with top companies nationwide. As part of the direct staff exchange, colleagues from Randstad professional solutions will find the place you still need for your luck in a permanent position directly with a customer from the IT industry in Bremen. Send us your application documents online. We take care of everything else – of course completely free for you. We are proud of our open corporate culture and welcome every application.

Fung as the first contact person for all IT requests from employees via telephone, email or ticket system Analysis and elimination of complex technical disturbances and forwarding to third level support, if necessary Support in setting up and configuring jobs, hardware and software Monitoring and maintenance of IT systems, including updates, backups and security solutions User management, including setup and maintenance of user accounts, access rights and email accounts Documentation of support requests and solutions in a ticket system Creation and maintenance of user manuals and instructions

Complete vocational training in the IT sector, e.g. as a specialist informatics or IT system businessman, alternatively a comparable qualification Ideally experience in handling ticket systems and ITIL skills Good knowledge of Microsoft operating systems, Office 365 and standard applications Good knowledge of German and English in word and writing Structured and solution-oriented operation Embossed customer and service orientation as well as communication strength

An indefinite fixation with attractive remuneration 30 days holiday a year A modern working environment with varied tasks Opportunities for further education and personal development Flexible working hours and home office option A collegial team that supports each other JOBV1_EN