Senior Customer Success Manager -Agentic AI Hospitality Plattform (m/f/d)

We are the technology company that rethinks the group and event sales in the hotel industry. What is going on via inbox, Excel and phone today makes our platform Rocket a continuous AI-based process — from the first request to the signed contract. European hotel groups are already selling their groups. That means for you: you don't work with AI, but with her. Who starts with us gives feedback that flows into product decisions — and at some point understands why a prompt works better than another. And because we grow fast, a lot is still in existence with us. Some answer is honestly “we are still building it”. That's exactly what the chance is: you meet free spaces instead of finished structures, and what you build here bears your handwriting. MICE DESK is the leading technology partner in the global Group & Convention Sales – and builds the first agentic operating system for the hotel industry. Our core product Rocket automates the complete Group & Convention Sales process: analyse inquiries, check availability, incorporate revenue data, create offers up to the final contract drawing. What makes hotels an average of two hours today, Rocket does in minutes. What makes us unique: we not only build the platform. We support our customers in parallel with a specialized Booking Center – our team of the MICE DESK Crew – that provides direct support from experienced MICE professionals. AI and human being as real unity – not as a compromise.