Service Manager (m/f/d)

Expansion and further development of a nationwide, decentralized service engineering organisation Control and qualification of service partners (currently about 120 partners nationwide) Leadership of employees in the interior service of technical service Application planning and disposition: order priority, area coverage, reaction times Determination of training needs and ensuring compliance with customer-specific certifications Costing services for system customers Construction of service-related processes, key figures and structures Interface to sales for service-relevant customer calls and offers Further development of service-supporting field service management software

Complete technical training or studies, e.g. electrical engineering, refrigeration/air conditioning, mechatronics or comparable Multiannual professional experience in technical service organisations – from facility management, building or elevator technology, industrial after-sales service, medical technology or comparable fields; Great kitchen technology welcome, but not condition First leadership experience at team or project management level Willingness to build an organization instead of managing High service and customer orientation, coupled with entrepreneurial thinking and acting Basic commercial understanding: Service-P&L, hourly and quote calculations Experience with Field Service Management Software Conversation-proof English Impressed self-responsibility and hands-on mentality 30 % willingness to travel; Presence at the main site about two days a week

A position with design space in a high-growth service organization. Direct integration into strategic development, short decision-making and a perspective that grows with the success of the organization. .