operational services GmbH & Co. KG | Germany | 60xxx, 65xxx Frankfurt am Main | Permanent position | Full time / Home office | Published since: 03.02.2026 on stepstone.de
Supporter Workplace Services (m/f/d)
operational services (OS) is one of the leading ICT service providers in the German market and is considered to be the backbone of digitalization. It is the leading agile unit of the Telekom Group in order to continuously accelerate the digital transformation in the German middle class. With over 1,000 highly qualified employees, it develops and operates state-of-the-art information systems, manages private & public cloud platforms, secures long-term 24/7 system support and the availability of critical operating processes. STELLENKENNZIFFER: 992026001WDM
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Your tasks • Your profile • What we offer
Support for tool-assisted processing of service requests and incidents for providing and eliminating IT services (hardware and software) in 2nd level support while maintaining the specified SLAs clarification of order content and appointments in direct communication with the user according to specifications Support in assigning rights and guidelines of user and group management, as well as the use of software (Active Directory, Software Distribution, Patch Management, Antivirus etc.) Maintenance of portal contents and CMDB contents
First experiences in IT support ITIL Basic knowledge (ITIL Foundation certification) Knowledge in handling Trouble ticket systems (e.g. ServiceNow) as well as knowledge of common Windows operating systems Good knowledge of stationary and mobile workplace systems (desktop, notebook, smartphone, etc.) Know-how in network technologies (TCP/IP, Ethernet, DNS) Ideally, application knowledge related to Azure Cloud, in particular to client management Suitability for onSite support for demanding customers Very good German knowledge
Germany-wide mobile work Attractive salary package with participation 37 hours/week with working time accounts Employer-funded training and certification Another plus is our bicycle leasing, 30 days holiday, subsidised Germany ticket, employee-funded retirement provision, asset-effective services, group accident insurance for work and leisure as well as employee conditions for many products from the Deutsche Telekom Group. .
Location
 | operational services GmbH & Co. KG | |
| Frankfurt am Main | ||
| Germany |
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