dtH Tiemann GmbH | Germany | 32xxx Hille | Permanent position | Full time / Home office | Published since: 24.03.2026 on stepstone.de
Customer Service Clerk (m/f/d)
DtH Tiemann GmbH was founded in 1967 and has become a leading manufacturer in the window and door industry. We are a medium-sized, family-run company in the second generation, which produces and sells windows, doors and insect protection solutions made of plastic and aluminum for specialist trade with nearly 400 employees at two locations. A look behind the scenes As an employee (m/w/d) in the customer service, you are part of an approximately 6–7-member team consisting of service technicians/Monteuren, who will help customers in Germany on site and from specialist employees who take over the commercial tasks, such as the appointment organization with customers. Together, you contribute to the success of dtH-Tiemann quality through the analysis and processing of complaints. .
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Your tasks • Your profile • What we offer
Organizational institution: You are primarily responsible for the planning and coordination of operations of our service team/user technicians at the respective end customer. In doing so, you tune with our customers, especially by phone. Customer partner: You co-ordinate replacement deliveries and reproductions together with your colleagues from sales, production and purchasing. You make sure that all required materials are available at the agreed customer date. Evaluations & Improvements: For our sales management, you will be able to evaluate complaints and actively contribute to the improvement of our service quality and customer satisfaction.
Successfully completed vocational training (e.g. as an industrial businessman) or a comparable qualification Experiences and joy in handling customers from Germany Empathic appearance and enforcement strength Organizational and safe handling of Outlook, Microsoft teams and other systems
Buddy program: You don't jump into the cold water! You will be accompanied by a buddy in your first weeks and will receive an extensive introduction. Security: We have been a family business on a growth course for over 50 years! We feel: With us, you’z culture – even up to the management! Coupons & Discounts: With us you will receive various employee discounts, including for over 1,500 different online shops. Family & Future: Your future is important to us! Whether it's a day's mother or KiTa, we'll help you financially with childcare. We also grant your retirement pension, beyond the legal level. Fitness & Health: We do at JobRad Leasing with and with us there are fruits and free water dispensers. Work-Life-Balance: We work in sliding time and offer the possibility of mobile work after consultation. .
Location
![]() | dtH Tiemann GmbH | |
| 32479 Hille | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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