Team Lead 3rd Level Support - netcup (m/f/d)

Professional and disciplinary leadership of the Level 3 team, including further development, promotion and performance management of employees: Ensuring technical quality in case-handling as well as support in complex topics and professional support in demanding escalations Continuous improvement of processes in day-to-day business as well as establishing clear escalation and processing paths Proactive planning, control of priorities and the security that important topics do not fall under operational everyday life Accompanying technical and organizational projects, from idea to rollout Close coordination with internal interfaces, especially 1st and 2nd Level Customer Support as well as infrastructure, virtualization and platform development Supporting the teams in coordinating complex incidents and problems Upgrade and expand our documentation and knowledge base for your own support processes to help you get knowledge in your own team and 1st and 2nd level support Control of meaningful indicators (e.g. SLA, processing times, reopening rates) and deriving concrete measures from them

Multiannual professional experience in technical support, ideal in 2nd or 3rd level support Experience with cloud and hosting products of advantage First leadership experience or clear motivation to take responsibility for a team Funded technical understanding of Linux server landscapes, virtualization (e.g. KVM) and web hosting (e.g. Plesk) Experience in incident and problem management, ideally with ITIL background Structured, forward-looking working and a good sense of prioritization Communication strength in handling team, interfaces and stakeholders Want to question processes and make things more sustainable Very good German and good English skills

We're more than a job. Therefore, we offer our employees:inside (partially depending on your position and location) many benefits: notebook, company phone, good transport connection, flexible working hours, education and training, mentor program, free parking, snacks and drinks, corporate cars, employees:inside events, fun-canners, etc. Anexia became a family and that is what we want to keep in our growth strategy. We like to take responsibility, respect each other and we know that we can do everything. We look good at Anexia and Anexia also looks good at us. Enthusiasm, experience and competence count, so you can expect a fair salary and numerous benefits. .