Universität Bielefeld | Germany | 33xxx Bielefeld | Permanent position | Full time / Home office | Published since: 16.01.2026 on stepstone.de
Service Manager ''IT and Media Services Medicine'' (m/f/d)
In the Bielefeld IT Service Centre (BITS), the following position is to be taken: Service Manager (m/w/d) "IT- und Mediendienst Medizin" Reference number: Tech25534 Start: next possible Full time Remuneration up to E13 TV-L depending on personal qualification and task transfer indefinite Design the IT services for the Faculty of Medicine at Bielefeld University with us! The Bielefeld IT Service Center (BITS) is one of the most modern data centers in the German university landscape and is the university-wide, central service provider for information and communication technology services. The BITS supports approx. 30,000 users from research, teaching, study and administration. As a service managerin "IT and media services medicine" in BITS, you understand the processes of the faculty and know how the services of BITS contribute to the success of the faculty. As a link between the faculty and the BITS, you will cover the range of tasks of ITSM roles "Business Relationship Managerin", "Demand Managerin" and "Service Level Managerin". .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
proactive identification of requirements for BITS services Recording customer requirements from the Faculty of Medicine Coordination of the development of technical solutions with the specialist departments of BITS Project management in implementing the technical solution Creation of service and ticket reports Conducting regular Service Review Meetings with the Faculty and Departments of BITS Update of BITS IT Service Catalogue for Customer Medical Faculty
We expect completed relevant university studies (e.g. business or administrative informatics, computer science, economics) as an alternative: equivalent skills and experience (e.g. through completed training in an IT profession and/or through professional experience, training measures, etc.) at least two years of professional experience in a comparable activity broad technical know-how in server, network and desktop management technologies Experience with ticket systems strong consulting skills and empathy Modeability Team and Conflictability Planning and organizational capacity Target orientation and enforcement independent and independent work safe language skills in German and English (in word and writing) Gender and diversity competence We wish Basic knowledge of ITSM processes by ITIL Experience in the introduction and implementation of ITSM processes and roles Experiences with SLA and reporting structures Knowledge/experience in project management
Remuneration up to E13 TV-L depending on personal qualification and task transfer indefinite Full time internal and external training opportunities Variety of health, consulting and prevention offers Compatibility of family and occupation safe workplace fixed place of service (Bielefeld) without travel flexible working hours FlexWork: basic possibility for mobile work (catch depending on the specific task field) 30 days holiday at a 5-day week and additionally work-free on 24.12. and 31.12. Dual Career Pair Support good transport connection Additional operational care (VBL) collegial cooperation open and pleasant working atmosphere exciting and varied activities modern working environment with digital processes diverse offers (Mensa, Cafeteria, Restaurants, Uni-Shop, ATMs etc.)
Location
 | Universität Bielefeld | |
| 33615 Bielefeld | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad